GRANT COLVIN

Date of Birth	18 July 1980		Nationality	British
Telephone	078880977626	Address	350 Argyle Street
					Glasgow
					G2 8NE
Education

Glasgow University   (1998 – 2002)
Degree in Electronic, Electrical and Software Engineering

Abronhill High School   (1992 – 1998)
CSYS Chemistry		B	CSYS Mathematics	B
Higher Chemistry		A	Higher Mathematics	A
Higher Graphic Communication	B	Higher English	B
Higher Physics		A

Modules		Advanced Word Processing
		Religious Education
		Advanced I.T. studies

Professional

LloydsTSB Bank Customer Accounts Agent   (2001 – Present)
Responsibilities include taking calls from both personal and business customers and dealing with their requests and any concerns they may have.  I also match customer's needs to companies available products and services to deliver business results and increase financial growth within the company.  I also deputise as manager when my manager is absent.   When any training within the team is required I am given the responsibility to train it out and make sure everyone understands.  When all managers are in their daily meeting I manage the entire floor and answer any queries my colleagues may have.  I help new starts by coaching their calls and giving advice on how to improve.  I liaise with other departments and branches to resolve any queries my customers have.

Bourbon Street Function Manager   (2000 – 2002)
Responsibilities included managing a team of 10 staff to sit and dine up to 240 customers, most of which were large parties of 10 or more.  I was skilled in all areas of the workplace including bar, restaurant, kitchen and door entry.  I trained new starts on how to provide the best customer service possible by using positive language and I created a great environment to work in.  My role also included cash handling.

Castlecary House Hotel Kitchen Assistant and Silver Service Waiter   (1996 – 2000)
Responsibilities include preparation of starters and desserts, general hygiene and health and safety within the workplace.  I trained new starts. After 3 years I went on to watering and silver service.

Interests

I am a master with computers and all common software packages.  I have also a keen interest in computer hardware and help family and friends by building computers and computer repairs.  I am a keen on movies and enjoy eating out.

References
Upon request