Communicating

Communication skills are key to success in any sector but are particularly important in highly technical
sectors such as IT where the language used can become full of jargon. It is important that learners are
able to communicate with technical and non-technical staff and understand how interpersonal skills affect
communication.

As well as developing interpersonal skills through more traditional methods of communication such as the spoken
word, learners will be introduced to the software packages and tools that are used to present information.

 

What is communication?

Communication is about passing messages between people or organisations. Messages between a sender and receiver take place using a medium such as email or phone.

One-way communication is when the receiver cannot respond to a message. Two-way communication is when the receiver can respond to a message. This allows confirmation the message has been both received and understood.

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