John Phillips
200 Pearl Street Bdg 5 Apt 2
Liverpool, NY 13088
(315) 447-3446

29 January, 2009

Customer Service Manager
Microsoft Corporation
1 Microsoft Way
Redmond, WA 98052-9953

RE: Recently Purchased X-Box Controller

Dear Customer Service Manager,

I recently purchased a wireless X-Box controller, model B4F-00014 from Best Buy, Store 538 on December 20th, 2008. The total cost was 45.63 with tax; and it was a gift to my brother to accompany a subscription to X-Box Live. Unfortunately, after about a week of moderate use, the controller began to experience a problem. Periodically during gameplay, with no prompting, the 360 Dashboard will activate, causing the menu to pop up, thereby halting all gameplay until the menu is exited. During single player gameplay this is an annoyance, but during online play this is a serious problem. The controller cannot even be used to play online. The problem began only a week after opening it, and there has been no damage inflicted on the controller. The button is in no way physically altered, or stuck down, and any other controller works fine on the same system. I have presented the problem to the employees at Best Buy, all the way up to the highest management at the location from which it was purchased. Unfortunately, I was told it was not in their policy to return the product, but that I should contact Microsoft.

I am clearly unsatisfied with the performance of this product, and feel that this controller does not meet my expectations. I do not doubt the quality of this product, as I have never heard a complaint prior to my own. Even as an honest mistake, however, I feel that I am entitled to a new controller, as well as twenty dollars in credit toward future subscriptions to X-Box Live, to make up for the time lost to inadequate gameplay. My brother was very excited to get this controller, and I feel that it was taken away from him when it defected. I do understand that honest mistakes do happen in manufacturing, and I do not take it personally. I do, however, expect a prompt and efficient solution to this problem.

I write to you in good faith that you will help resolve this issue. I have never had any issues with this company before, and have enjoyed X-Box products since the day they were introduced. I trust that you will not let me down, as you never have in the past.

Sincerely,
John Phillips