Customer Service Manager
Microsoft Corporation
1 Microsoft Way
Redmond, WA 98052-9953

8 February 2009

John Phillips
200 Pearl Street Bdg 5 Apt 2
Liverpool, NY 13088
(315) 447-3446

RE: Your letter of complaint

Dear Mr. Phillips,

Thank you for informing us about your problem with our product. We appreciate your input as a means of bettering our future performance. We gathered from your letter that the wireless controller you purchased had a malfunctioning dashboard button, thus causing an obstruction to your gameplay. Over the recent months we have received numerous complaints similar to this on the same model controller. We have concluded that this is an ongoing defect in our product, and on behalf of Microsoft Corporation, we are more than happy to refund you in full for your purchase.

On behalf of our manufacturing department, we sincerely apologize for any inconvenience we may have caused you. In good faith to you, as a valued and long standing customer, we are more than happy to not only refund you for your purchase, but to compensate for your inconvenience with a full year subscription to X-Box Live.

We value your service as a long standing customer, and we hope that through these refunds we are able to keep your business through the years to come. If you remain unsatisfied, or experience any problems in the future, we highly encourage you to leave your feedback with our Customer Service department.

Enclosed is a gift card containing $50.00, with which you can purchase any desired model of our 360 controller. The card can be used at any retail store selling our product. Also enclosed is a form with which you can renew your Live account for 12 months, free of charge.