2005-Present Operations Manager Thermal Designs, Inc.
Controlled $1 million in component chemicals inventory while maintaining 12 inventory turns annually.
Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner and met all compliance requirements
Coordinated and implemented new product introductions, product transfers, and engineering improvements.
Accomplishments: Sales doubled each year since hire date. Profit margin grew from 45% to 55% during my tenure.
2002-2005 Senior Account Manager Industrial Information Resources
Impacted sales by providing great customer service.
Responsible for contract development/expansion.
Developed a number of Account Rep team members into Account Managers.
Contributed to total company sales increases from clients such as: Ingersoll Rand, Dresser Rand, United Rentals, Rental Service Corporation, Caterpillar, Praxair, Air Products and Chemicals, Crouse Hinds, Sunbelt Rentals, GE, and various equipment and service providers.
Accomplishments: -Ranked in top 5% company wide in customer satisfaction Surveys.
1996-2002 Plant Manager Environmental Rubber Technologies
Maintained a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment was properly accounted for and in safe working condition
Addressed all employee performance problems promptly and directly in accordance with company personnel polices and procedures
Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives
Trained and certified new employees on all performance standards
Ensured safety methods, practices and programs were implemented and maintained
1990-1998 M1-A1 Armor Crewman, Sergeant (E-5) United States Army
Performed primary duties as gunner and secondary duties as Tank Commander.
Supervised subordinate personnel in performance of duties.
Assisted tank commander in training tank crew.
Prepared, files, and distributed operations maps, situation maps, and overlays.
Reproduced, distributed, and filed operations orders and plans.
EDUCATION:
1999-2001 Red River Technology Center (Industrial Coordination)
1997-1999 Red River Technology Center (Safety, Health, and environmental Services)
1994-1997 Cameron University (Interdisciplinary Studies)
1988-1990 Red River Technology Center (Computer aided Drafting / Design)
1986-1990 Velma High School (Advanced placement, Scholastics team)
COMPUTER SKILLS:
Proficiency in: Windows, 95, 98, 2000, XP, Peachtree Accounting software, Office, Outlook, PowerPoint, Excel, Access, Adobe, Esri Arcview, Plant Geolocator, Photoshop.