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The person asking the question is right in making a distinction
between the terms, e-business and e-commerce. However, I would have
turned the statement around to read, 'Not every e-business venture
can be considered e-commerce.'
The term e-commerce is generally applied the use of electronic
tools or media for the buying and selling of goods or services. The
term e-business on the other hand covers the whole range of
interactions among individuals, companies, and organizations that
constitute business. Pure commerce (buying and selling) is just one
of those interactions.
Enterprises usually measure e-commerce in terms of sales.
E-business, on the other hand, is measured in terms of process
improvements. When, for example, companies gave customers the
ability to look up the status of their orders over the Web, the
companies provided a higher level of customer service and probably
saved money on customer service staff. That ability to provide
customer service over the Web is definitely electronic business, but
involved no new sales (i.e., commerce), at least not right away.
Customers happier with their service, of course, are your best sales
prospects. |