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Bringing Global Experience Home
Florent Galli, the newly appointed Customer Relations Manager for Ericsson Global IT Services in Iberia, France, and Italy, has traveled to virtually every corner of the world. In an IT world where the sun never sets, people must be prepared to understand other cultures, other ways of doing business. To remain competitive in this global economy, companies need staff with international experience. Florent Galli truly symbolizes that picture.Originally from south of France, Florent Galli lives in Paris since three years, during which he has been working for Ericsson France. He started off as IT Manager helping the current IS/IT Director who was working with a project in the UK. One year ago, Florent took over the role and organization that has drastically been changing over the few years. "We were more than 55 people three years ago, and now only a handful", he says and continues "although we have a complex task handling both IS and IT for our Market Unit".
Solve people’s problems
In 2002, Ericsson Global IT Services (EGIS) took over the management of IT in Western Europe, and Florent continued as an expert in his field in France as business demand manager for IS and IT. From February 3, he assumes responsibility of handling relations with Ericsson companies in four Mediterranean countries, EGIS customers. Would this not be a hurdle, to change from the demand role to being a representative for the provider? "I have to solve people’s problems. It’s a commercial job and you need to discover new ways of working. However, even in my present job, when you communicate well, talk to people and explain, then everybody knows which way to go and what the right way is. Problems are solved fast." With this experience and attitude, Florent will definitely make success in his new role.
Accustomed to customer interaction
Before his career in Ericsson, Florent worked several years as a senior IS/IT consultant, and has experience in a wide variety of the field, such as architecture, design, networks, server management, etc. His period as a consultant took him to many different businesses, e.g. banking and the French railway companies. Florent has also worked many years as IT manager at an electronics company. He has a technical engineer degree from one of France’s top schools of engineering.
Techie globetrotter
When you live in Paris, you have an array of museums surrounding you, for most people too many to visit under a lifetime. Florent loves museums and has visited almost them all. In addition, he loves photography, which he frequently practices when he is traveling around the world. Recently turned home from a journey to Cambodia, Florent says, "I have China and India left to visit". The combination of an experienced techie and a globetrotter will most surely bring a welcome addition to EGIS Customer Relations.