Customer Service Consultants By Stephanie Hetu

When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your c

Making the Connection: Customer Relationships That Build Your Business By Kathy Gulrich

Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite depa

The Importance of Good Customer Service By Rebecca White

Do you have good customer service? Even for your free giveaways?I have been thinking over the past couple of weeks why some WAHP's have t

Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want? By Philip Lye

In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'.

At the Carwash; The Customer really is always Right By Lance Winslow

You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owne

Provide Exceptional Value - Grow Your Business By Steve Brunkhorst

The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and

Got A Consumer Problem? By Andrew Lawrence

Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do. Even though

It Is All About Customer Service! By Matthew Keegan

In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, mus

How To Keep Your Customers Coming Back -- Understanding Customer Retention By Tanya Beaudoin

Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand that a customer retention program i

How To Kick Your Customer Service Up A Notch! By Rosanne Dausilio

Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a big qu

Debt Elimination Scam By John Parsons

May people these days have a problem with mounting debt. The average person is well below the bad credit limit and is in desperate need to fix it

Setting Up a Customer of the Week Program for a Mobile Car Wash By Lance Winslow

In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please yo

Five Tips to Calm Cranky Customers By Dina Beach Lynch

1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers. Give everyone, including you, the benefi

Loyalty Programs May Keep Customers Coming Back – But First You’ve Got to Earn their Trust By Julia Hyde

Remember trading stamps? If you’re over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gav

Customera and Loyalty By Christoph Puetz

Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to cu

The Added Value - Is YOU! By Virden Thornton

If there was a restaurant in your town that was physically attractive and clean, had a pleasant variety of entrées on the menu, served food that

Sorry, No Customer Service After 4:00 P.M. By David Leonhardt

A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were i

Oil Change Customer from Hell or Hoax; You Decide By Lance Winslow

Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the used motor oil from the crank case? Well

RETAIL GREETERS: Sales Builders or Customer Turnoff? By John Di Frances

Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Often touted

Wholesale Buyers Versus Retail Customers By Michael Michaelsen

Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are di

Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms By John Di Frances

Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hund

From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service By John Di Frances

Whether in a restaurant, a retail establishment, or the local post office, we have all experienced a decline in customer service. Rarely do smili

Invalid Excuses for Poor Business Results - The Weather By Rick Weaver

Note to Kmart: It wasn’t about the weatherIn the 1970s Kmart was the retailer to beat. No matter what happened, they seemed to turn profi

To Complain and Win! - My Personal Recipe By J D Sallen

Prime directive: Make sure your claim is reasonable! Otherwise, forget it.First thing: If you have a legitimate claim denied or a beef wit

Are You Putting Technology Before Your Customers? By Douglas Titchmarsh

Which is more important the technology or the customer?The one thing about the online world you can be sure of is change. It seems like ev

Astonish your Customers With These Customer Service Tips By Catherine Franz

Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordst

Your Actions Tell Your Clients How You Expect To Be Treated By John Jantsch

There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated."

Absence Makes the Heart Grow Fonder By Janice D. Byer

However, in the world of business, this cliché may not necessarily be true. Sometimes it can be more like ‘Out of Site, Out of Mind’.Your

What Do They Want Anyway? By Esther Smith

You want customers. I want customers. We all want customers. And traffic alone is not enough. We need “interested” customers. Customers read

Should I Have My Company Mystery Shopped? By Anne M. Obarski

I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find