CRM For Beginners – Customer Relationship Management Basics By Matt Hogansworth

In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relati

How To Build Stellar Client Relationships By James Burchill

Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your cli

Five Ways To 'Wow' Your Client By Habiba Abubakar

Running a business is about providing goods and services to human beings. Their experience with you can make the difference between a good day,

Writing The Book On Great Customer Service By Tim Knox

Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anyth

Customer Service: Everyone is Fighting Their Own Personal Battles By Meredith Gossland

Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any give

Leverage Customer Capital First By Wil Schroter

If you’re still dreaming about raising outside capital for your business before you have any paying customers, I’ve got a nice big bucket of ice

Customer Service Tips - Is Your Business A Leaky Bucket? By Thomas Murrell

Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I

What Every Employee Should Know About Putting Positive Phrases Into Customer Service By Etienne Gibbs

If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this

What Every Manager Should Know About How to Prevent Customer Service Conflicts By Etienne Gibbs

There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referri

What Every Employee Should Know About How to Prevent Customer Service Conflicts By Etienne Gibbs

There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referri

What Every Employee Should Know About How to See Customer's Problems from Their Creative Side By Etienne Gibbs

Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. Although as the Cu

What Every Manager Should Know About Seeing the World from Where the Customer Is Standing By Etienne Gibbs

It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day whi

What Every Manager Should Know About How to Win the Loyalty of Customers By Etienne Gibbs

Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will tran

What Every Employee Should Know About How to Win the Loyalty of Customers By Etienne Gibbs

Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will tra

What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees By Etienne Gibbs

Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However,

A White Paper: Profiting with Kindness By Mari-Lyn Hudson

In 2002, there wasn’t much interest for Kindness in business, and some business people would question, “What does kindness have to do with busine

Everyone talks in code! By Graham Harris

How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn’t get the sal

The Dissatisfied Customer By Segarin Monk

We, as small business people, naturally dislike complaints from our clients and customers. Because we're intimately involved with our home busine

E-Business’s Best Friend: eCRM By Cameron Brown

From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers

Dealing with People - Words to Avoid By Alan Fairweather

You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly custo

8 Critical Steps to Establish a Customer Service Culture By Anthony Mullins

“Every company’s greatest assets are its customers, because without customers there is no company,” --Erwin FrandDuring our recent weaken

Restaurant Owners – How Important are People Skills? By Kelvyn Peters

You are serving great food. Your establishment is new, spotless and inviting and yet you are not getting the repeat visits that you expect

How to Provide Instant Customer Service By Graham Jones

Customer service is an essential component of any business. Clearly, if you work alone your business thrives on good customer service. But what i

Customer Service Is More Than Just Being Nice To People By Jo Ann Kirby

Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite. Never lose your cool. B

When the Customer Demands: "Give a Discount or Lose the Order" By John Di Frances

Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organ

What Exactly is Customer Relationship Management? By Ian Miller

The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manag

How To Use Your Current Customers By Brian Williams

Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. He was actually losing a couple of dollar on ever

What Do Your Clients REALLY Think of You? By Laurie Hayes

*********************************************Know Thyself - Socrates*********************************************I'd like to

Mastering Challenging Service Situations By Anthony Mullins

During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape

Quality vs. Quantity By Jenny Kerwin

There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance factors that don’t seem to get along.• Representa