We Sell For Less and Our Stores Are a Mess! By Matthew Keegan
What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream,
Customer Service, the Internet's Primary Neglected Business Concern By Mike Jolley
Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just be
Customers - Hold Onto the Ones You've Got By Alan Fairweather
You probably spend a great deal of your time looking for new customers or clients. However, are you sure your doing enough to hold onto the ones
Customer Satisfaction and the Service Business By Jennifer Cram
The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is
Passing the After-Sales Test By Vernon Stent
Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Along
Automating Your Customer Support By Richard Grady
My regular readers will know that one of the things I highly recommend doing with any online business is automating as many of your day to day ta
5 Golden Online/Offline Business Rules To LIVE Or DIE By By Dan Preston
Whether online or off, if you plan on running or maintaining any type of credibility within your business, there are some guidelines that are saf
Making Your Contacts Work For You By Sue And Chuck DeFiore
The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I
Importance of Good Customer Support in Online Computer Peripherals Shops By Vinodh Pushparaj
Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need to purchase? Not sure about the models that are availa
Revealed – A Simple Formula For Success! Exceeding Expectations By Colin Shaw
Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book
4 Things Your Clients Want From Your Company By Darcie Davis
Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals. Even what blocks their efficiency and
CRM - Its Relevance By Solomon Prabakar
In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want i
How Not to Get Stiffed, Improving Your Collection Procedures By Michelle Dunn
Some businesses have slow paying customers or past due balances because they didn’t “train” their customers in the beginning.It is importa
Client Service as a Competitive Advantage By Doug Brown
As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it
The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service By Joshua Minton
With all of the recent data theft in the financial sector, it is important to make sure that we don't go crazy trying to protect ourselves from r
Automating Your Help Desk Workflow By Dan Wilson
Do you know you can open, answer, close and report help desk information without human intervention?Automation is a powerful feature provi
Add Value - And Kill Mediocrity in Customer Service By John Madden
There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experienc
Adjustment DENIED By Jan Verhoeff
It’s just a simple thing – I bought a new set of shelves for my office. It wasn’t a real problem, but when I got the shelves home, I found dents
And The Difference is... Attitude By Larry Galler
I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, “
4 Tips Toward Overcoming Bad Customer Service By Matthew Keegan
Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the
What You Need to Know About CRM By Frank Dazerton
1. It’s all about the customer. Some companies focus too much on expensive CRM programs and elaborate IT departments and not enough on what is at
Customer Feedback: Everyone has an Opinion - USE IT! By Tom Antion
Have you ever been in a department store and known exactly what you were looking for but couldn’t locate any staff to help you find it? Think of
Your Career Plan--Think Like A CEO By Elizabeth Lengyel
You’ve been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can’t because you h
Cheap To Keep By Harry Hoover
You've heard it all before when it comes to stats about customer retention. Acquiring a customer costs five to 10 times more than retaining one.
One of the Secrets of a Great Customer Experience By Colin Shaw
A few weeks ago we conducted our annual “Customer Experience Study Tour” in London England. This is where we take delegates to visit a number of
Are You A Coward? I Was By Colin Shaw
Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are
Customer No Service - How to Lose a Loyal Customer! By Phil Gerbyshak
So today was the day where I almost stopped going to my favorite supermarket here in Milwaukee. If you're in Milwaukee, you know the one I'm talk
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service By Yaro Starak
Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of t
How to Retain Your Customers the Dish Network Way By Kaitlin Carruth
Customer retention is vital to a business. If you cannot retain your customers you will be continually losing current customers and always on the
How To Handle Customer Billing Snafus By Tim Knox
Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total o
