Small Business Customer Service Can Work Against You By Denise O'Berry
Is the special treatment you designed specifically to keep customers coming back working against you?A local jeweler offers free lifetime
Hit The Jackpot With Customer Complaints By Allyn Cutts
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here’s why...Mar
Committed To Your Customer? Prove It When They Complain! By Larry Galler
Businesses like to brag in their advertising about quality of work, commitment to their customers, and excellent service. These statements are a
The Consumer Power By R.G. Srinivasan
While most companies talk about consumer friendliness, customer centricity, customer relationship etc. more often than not they are mere lip serv
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong By Debbie Jenkins
The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our TrustA bad attitude to customer service can literally destroy yo
Listen to Suggestions By Paul Jerard
If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, a
CEM Can Improve Customer Loyalty By Colin Shaw
‘A 5 percent increase in customer retention increases profits by 25 to 95 percent.’‘The greater the loyalty of customers, employees, suppl
All of the World of Business Is a Stage By Doug Emerson
One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holdin
We Got It Wrong: Never Under Promise & Over Deliver By Debbie Jenkins
You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a bl
Have You Hugged a Customer Today? By Kathy Gulrich
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.Boy, was I m
Customer Neglect By Harry Hoover
What have you done for your existing customers lately? Probably not much, if you are like most businesses.I know that hunting new business
Stay - Say - Pay By Alan Fairweather
Would you like to have customers that stay with you and don't buy from your competitors? Customers that say nice things about your business to ot
Call Center Services - An Ever Increasing Demand By Trevor Mulholland
Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date a
Modern Call Center Solutions - Keeping in Touch is the Key By Trevor Mulholland
Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well
Profit from a Customer Service Recovery Program By John Madden
A client recently said to me: “Most days things seem to run smoothly; but whenever we have a customer complaint, we seem to collapse. Where are w
Accountability By Aubie Pouncey
The Call Center world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a
Stellar Customer Service in 10 Simple Steps By Debbie LaChusa
If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a pro
The Nine Principles of Customer Service for the Travel Industry© By Tim Warren
If you want to learn how to get your clients to do your selling for you through excpetional customer service, read on. Learn customer service s
In the Villa of the Sick Cat -- A Lesson in Customer Care By Caroline Jordan
If you’re a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe,
How To Boost Your Bottom Line With Two Little Words By Tim Knox
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerfu
Three Myths Of Customer Service By Joe Love
At one time or another, all of us have been aggravated by bad customer service. The complaints are familiar: the dry cleaner who refuses to accep
Stand Out in Business the Write Way By Lydia Ramsey
When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember. On the
Attitude of Service By Margo Chevers
When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of se
Customer Service and Marketing that Works By Philip Lye
Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about perso
Communicating for Profit and Customer Satisfaction By Dianne Miethner
The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that ‘this was to be expected
How to Succeed in Business Without Compromising Your Integrity By John Gaydon
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits
Call Center Software - Your Tool of Choice in Customer Relations By Trevor Mulholland
The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service
If Everyone Thinks They Give Good Service, Why Do We As Customers Think It's Poor! By Tim Stokes
First of all let's look at what customer service is all about.If you go into a shop and talk to anyone who works there you expect to be tr
Under Promise & Over Perform: The Art of Managing Customer Expectations By Dr. Gary S. Goodman
I’ll always feel warmly about Conrad’s restaurant, in Glendale, California.On the morning of the Northridge earthquake, Conrad’s was the o
Complaining Consumers By Gene Leshinsky
The salesman’s job is to be well informed; extremely well informed. For this information is how he earns his bread. At a car dealership the commi
