Check Yourself for Outstanding Customer Service By Ed Sykes

Recently, a business associate, Mike, mentioned that he was doing a show at a local university and stopped by the faculty dining hall to get lunc

Turning a Difficult Customer into a Customer that Comes Back By Lee Lister

I really hate it when things don’t go as they should and you have to spend time and effort sorting it out. I have hanging onto a phone line being

Customer Service Internet Style - 10 Tips To Improve Your Service By Elizabeth McGee

Quality customer service is the lifeblood of any business.If you understand that it costs more to find a customer than it does to keep on

Your Existing Clients - How a Few Clicks & Good Response Time Will Save You! By Anthony Jewell

As you develop your company you will start to pick up clients online. This is when you will start seeing the rewards of your efforts but also whe

Bad Customer Service Turned Around By Mary Gardner

It’s all in who you know... Or can get to Know!Yesterday I had a customer service issue that warranted my immediate attention. I had order

Angry and Abusive Customers - Applying The Right Mindset Makes Your Life Easier By Robert Bacal

We all have to deal with difficult, angry or even manipulative customers. The process is usually infuriating, frustrating and time consuming. Whi

Customer Service - The Disney Way By Martin Haworth

We had been there a number of times. Ever since our first trip there in 1980 - quite an adventure at that time when travelling from the UK. On th

Is Your Professional Office Anything But? By Bill Knell

It’s the nightmare that everyone who has ever been to a medical, dental or veterinary office fears more then having a tooth pulled or watching a

How Customer Friendly is Your Credit Policy? By Michelle Dunn

It’s a classic mistake for business owners. They start a business that is focused on their product and not on the credit end of their business.

Customer Service Warning—What to Watch For: Indications We Have a Customer Service Problem By Alan Boyer

Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.Yet, what you hear from you

Keeping Your Cool When The Customer Gets Hot By Lydia Ramsey

A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, som

Phone Answering Skills for Support Staff By Paul Smith

How you answer your phone can make or break your company. In the age where the Internet has become indispensable, the good old telephone is still

How Do I Love You, Let Me Count The Ways, Here's How I Do It At Solutions Ink ! By Steven Schneidman

Having been in business for over 20 years I sit marvelling at the change of business. I first started out of University working for a large Canad

Angry Customers - What Do They Really Want, and How To Give It To Them By Robert Bacal

You probably see hostile customers every day. You know, the ones that treat you like a personal dumping ground for everything that has ever gone

CRM Business Relationship By Rasmus Nielsen

A business relationship is different from any other kind of relationship, being a personal or a social relationship. However, to understand what

Putting The Service Back In Customer Service By Mike Magana

The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sa

Successful Call Center Performance Management System By Greg Meares

Establishing an effective performance management system, with-in the call center/customer service arena, is critical when you desire to deliver "

Customer Service For Huge Profits By Christos Varsamis

Customer service is the most vital asset for Business either it is online or offline. It's the critical factor which determines if your business

Learn to Anticipate Your Customer's Needs By Mary Gardner

This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although I’ve b

The Art of Giving Great Service By David Evans

Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not

Mexico: Online Ordering—Don't! By Douglas Bower

I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer

What Type Of Software Is This? By James NK Khoo

The other day while at the book store, I came across some accounting software CDs strewn with other CDs and books in garage sale box.How c

Is Your Food Establishment Clean? By Vernon Stent

Is your restaurant, bar or hotel clean? I mean really clean. I don't mean "do you stick to all the rules and regulations?". I mean, do you and yo

Turning Customer Mistakes Into Raving Fans By Denise O'Berry

When you make a mistake with a customer, should you write them off as lost -- never to return again?Nope. There have been numerous studies

How to Win the Hearts of Your Customers and Friends By Debby Sibert

Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury

I Won't Tell My Lawyer but I Will Tell You By Darcie Davis

A general counsel of a large international consulting firm told us about his experience talking to an interviewer who had called to discuss his s

Customer First Customer Service By F McDuffee

The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies. Now, faxes, e

Responding to Complaints By Jennifer Stewart

It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client ....

Saying Thank You to Your Clients By Brande Brown

“Thanking your customers” - Why you should do it and how...Your customers make up 100% of your sales and 100% of your profits. Yet we spen

Why Communication Skills Don't Work In Customer Service By Tim Dawes

Every time my firm conducts communication skills training, we know someone is going to object.“That doesn't work. Everybody's heard of ac