How to Get Customers By Anandrahi JS
A satisfied customer brings ten more. This old law of business is often forgotten by business people to earn some quick buck. Many companies sti
Dealing With Difficult Customers By Mary Eule
Responding to angry, disgruntled and frustrated customers can be very stressful, especially over the phone. However, I strongly believe that this
How to Make Your Business Thrive in the 21st Century By Paul Jerard
The following story is related to my particular business field, but you will see how it relates to all businesses. After location, marketing, an
Everybody Sells the Same Thing I Do - or Do They? By Don Baldwin
Years ago, I took over as a manager of a restaurant in a major city. As expected, we had a good sized lunch rush every day, but the place never
Learning Superior Customer Service Skills By Daniel Sitter
Is customer service a department in your company? Is customer service simply the title of an order entry department? Is customer service an empty
What is Great Customer Service By Daryl Des Marais
In almost all cases customers come to your business because they have a problem and believe that you may have the solution. Whether you do, or wh
Identify, Acquire, and Retain Customers with a CRM By S. Maurer
Customer Relationship Management CRM is a way to identify, acquire, and retain customers, a business' greatest asset. Research has shown that com
What's the Difference Between a Delighted Customer and a Satisfied Customer? By Alan Boyer
Most people think that “just turning up the effort” a bit is all that it takes to truly Delight a customer. They believe that customer satisfacti
5 Postage and Packaging Tips to Increase Customer Satisfaction By Craig Dawber
One can increase one customer’s satisfaction after an order has been placed, even though the customer is yet to receive their order thru the post
7 Things you Should Never Say to a Potential Customer By Craig Dawber
Don’t scare away your customers by saying the wrong things Customers expect a certain kind of behaviour from companies and if we want to stay in
8 Tips to Build Trust Between you and the Customer By Craig Dawber
Those who are in the business, it might be a profession, a manufacturing industry or a service industry, building trust is the utmost factor.
Do You Need An Answering Service? By Leon Chaddock
It is nothing short of annoying when a person does not have an answering service. Let’s face it. In this day and age, everyone should be able t
Think Positive - Care for Your Customers By Abe Cherian
You may publish this article in your ezine, newsletter on your web site as long as the byline is included and the article is included in it's e
The New Virtual Office Worker By Johan MacLeod
In today's marketplace the need for outsourcing is becoming more and more apparent. As stresses increase, bank accounts decrease as these gas tan
Heroic Customer Service Ensures Lifelong Loyalty By Steve Singleton
The key to good customer service is meeting your clients' expectations the first time, every time. But if you want to move beyond good customer s
Is Your CRM System Destined To Fail? By David Cowgill
It’s time to put your trusty CRM software to work; to let it earn its keep. You're about to blast an email out to several thousand potential cust
Hosted CRM: What is it? By David Cowgill
When hosted CRM was first introduced, concerns were voiced about its drawbacks: the lack of customization, integration with other applications, s
Customer Service Warning—What to Watch for That Indicate We Have a Customer Service Problem By Alan Boyer
Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.Yet, what you hear from you
Customer Service Best Practices - Referring Customers Properly and Professionally By Robert Bacal
When customers are referred to other members within an organization, they can feel frustrated and perhaps even become hostile if they feel they a
Ten Customer Service Secrets to Win Back Customers By Ed Sykes
Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to de
Leave Your 'Buts' Behind for Great Customer Service By Ed Sykes
How many times have you heard something similar to this in a customer service situation?Customer: “Why don’t you just do it this way, and
Five Secrets to Showing Your Customers You Really Care By Ed Sykes
During our recent online poll, we asked the following question:What upsets you the most when receiving poor customer service?Eighty
Improving Customer Service: A Role Model If You're Already Good By Steve Singleton
You may be the leader in your industry, already well known for delivering top customer service. You may be experiencing the meaning of the truism
Customer Service Hell By Vernon Stent
When I am referred to the customer service department of a large company I let out a big groan. The dreaded customer service department is often
Email Marketing Manners 101: Clearing Your Inbox By Forwarding Email Messages To Someone Else By Joan Pasay
This week I received an email message entitled to Stephen. Since my name isn’t Stephen, and I am not even a guy, it got my attention. Seems that
Top 10 Questions About Customer Service and Business By Derek Williams
Question 1: Is it true that the client is always right?Answer: Yes. The customer is always right. The customer’s perception is reality.
Don't Just Stand There with that Stupid Smile on Your Face! By Derek Williams
7 simple steps to help you resolve complaints and delight your customers. Discover how to "Dazzle Right".I recently visited a local shop t
Dial One if You Have Your Credit Card Handy By Derek Williams
Dial one if you have your credit card handy and would like to speak to an intelligent person, in your own country, who can really help you!
What Really Makes the Difference Between a GREAT Business and an Ordinary Business? By Derek Williams
Every once in a while I come across a business that doesn’t just stand out visibly but is truly outstanding in every sense. A business that has
7 Simple Steps to Help You Resolve Complaints and Delight Your Customers By Derek Williams
I’ve recently been working with a small business close to where I live. It’s an accountancy practice. It’s a great little business. Super peop
