Dealing with Patient Objections By Carla Rieger
Do patient objections create discomfort in you or your staff? Ironically, if you welcome objections, they can inspire you to grow and thrive. In
The Simplest Solution to Customer Satisfaction By Jason Tarasi
“Thank you for calling XYZ Company. Your call is important to us but not important enough for us to answer it. Please hold for eternity or leav
Fans, Not Customers By Scott Ginsberg
I’ve been to 97 concerts in my lifetime. I know this because every ticket stub of every show I’ve ever seen since I was 12 lay under a sheet of
Perception is Real; Reality is Not By Daniel Sitter
What a play on words! It may first appear that way, but I assure you, in the real world, it is an absolutely true statement that you should memor
Give Your Clients a Better Customer Experience By Lauren Hobson
One of the smartest moves for any small business is to clearly differentiate itself from the competition. Since actions speak louder than words,
An Insinscere Smile Is Better Than A Sincere Frown By Larry Galler
The other day I drove from Chicago to Northwest Indiana on the Indiana Toll Road. I usually have quite a bit of loose change and pay the tolls b
Isn't That What Customer Service is All About? By Mike Moore
Last week I went to a local pharmacy to have a prescription filled. As I approached the prescription counter I noticed a sign beside the cash re
Hanging Onto Your Customers By Don Doman
What is a customer worth to your business? No matter what figure you come up with, the actual answer is that they are invaluable. Any customer o
Revolutionary Approach to Customer Service By Marithe Milano
Why? Despite unfulfilled promises from companies, long waits, cold treatment and delayed return calls by customer service staffs, customers rar
Liquor Control System:The Wireless World of Liquor By Justin Grover
The scene is typical. You walk into your favorite tavern, peer through the smoke filled room and saddle on up to the bar. You ask the bartend
Improve Your Small Business Through the #4 Universal Funnel Law By Leanne Hoagland-Smith
Universal Funnel Law #4 – Every business needs customers or clients. A customer relationship plan further develops loyal customers and
Thank Goodness for Customer Complaints By Vernon Stent
Feedback If I was thinking of buying stocks and shares in a company - or more importantly buying products from them - I would try to f
The CRM Will Give You the Customer Knowledge You Need By S. Maurer
In today's competitive business environment, a successful Customer Relationship Management CRM strategy cannot be implemented by only installing
Hot Buttered Customer Service By Don Doman
"Sixteen squirts."I didn't know what my wife was talking about. I was busy counting out money for my popcorn at the AMC refreshment stand.
How To Increase Your Income By Scott Morris
Why on earth would you want to run an event for your business? Events take a lot of organizing and publicity, not to mention the time you might n
What if Every Company Gave Great Service? By Lance Winslow
As a customer we have all come across business establishments where we received good customer service and occasionally when that service is great
Customer Service Policy Geared For Excellence By Alicia Smith
One unhappy customer will tell the world about inferior service while a happy customer rarely tells a soul. Your challenge as a business owner i
Career Advice: Success Requires Management of Change By Ramon Greenwood
Change is certain and constant. Benjamin Franklin would have been wise to add "change" to his adage that "death and taxes are the only certaint
Customer Support: What Does Yours Say? By Leon Chaddock
Whether you are talking about customer support software or you are talking about those employees that answer the phones, what does your customer
3 Common Customer Objections: What They Mean and How You Should Respond By Tom Richard
Just because a customer questions your price or a feature of your product DOESN’T mean that they aren’t interested in buying it! As a salesperso
Read This Article If You Are Frustrated By Lance Winslow
Have you recently had someone listen to a problem of yours, a situation which made you angry or a complaint that you had made and then they say;
Business Yoga By Siva Parvati
Have you ever talked to a service provider and thought they were wrong for you? Then you talked to your colleague and they raved about them. So
CRM Vendors Plows Rapidly Adding Analytical Capabilities By S. Maurer
One of the keys of CRM success is acting on the understanding that customers plows the intended end-users of CRM systems, not the staff of the o
Using Buttons and Badges to Increase Customer Service and Business at a Restaurant By Allison Greg
The food service industry is usually a fast paced and often precarious one. Advertising is critical in a restaurant and there are many ways to us
Increase Sales and Improve Customer Service: Tips for Organizational Stress Management By L. John Mason
Your best and your brightest can be even better if your organization can support them. The best practices of organzational stress management have
How To Lose A Customer In Ten Easy Steps By Terry Wisner
Certainly, we’ve all observed the scene unfold: A salesperson behaving in a fashion that indicates he or she desperately wants to lose their cust
What Is Real Customer Service? By Anthony Bloch
On Tuesday I walked into a store and was browsing around for a particular product. The store didn't have it. I approached a customer service re
Complaints in Your Business By Lance Winslow
Generally when a business gets a complaint, only one, they can look the other way unless it is a very large client. Yet when they get two about t
Customer Testimonials - The Power of Having Others Tell Your Story By Chestin Salisbury
Being in business is all about developing some level of trust with customers. In order to sell a product or service, there must exist a small amo
Do You Really Know How to Treat Your Customers? By L A Parmley
I’m sure you’ve learned about taking away your customers risk by offering a money back guarantee. But, putting yourself on the line with a money
