More Customers - Watch those Little Things By Martin Haworth
Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK.
Is Your CRM (Customer Relationship Management) System Doomed To Fail? By Perry Norgarb
“Right, People. Let’s blast out that mail campaign we’ve been planning for so long.”It’s time to put your trusty CRM software to work; to
Why Passenger Surveys are a Transport Operators Best Friend By Martin Day
Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are
Raising The Bar For Online Magazine Subscription Services And Customer Service By Jason Ciment
After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast. In December,
The Seller's Creed By Rick Beneteau
I will not make sales. I will make Customers.I will target the heart of my Customer. Never their wallet.My Customer is the lifebloo
Making Customer Satisfaction Surveys Work By Martin Day
Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service wil
3 Special Benefits Every Customer Wants By Bob Leduc
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits. But you're losing s
Develop Loyal Customers for a Lifetime – part 1 (1 – 10) By Alicia Smith
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive
Develop Loyal Customers for a Lifetime – part 2 (11 – 20) By Alicia Smith
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive
Customer Service: Why Bears Make Bad Customers By Caroline Jordan
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to f
The Logic of Emotion! By Wallace Conway
Homebuyers are an interesting study. Watching people make their home buying decisions has brought me to the conclusion that every decision that e
Customer Conversion Mistakes That Will Cost You By Shawn Meldrum
The following are common mistakes that Sales Managers and Owners make in the sales process which could be costing you thousands or even hundreds
The History of CRM -- Moving Beyond the Customer Database By Lucy P. Roberts
Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990’s with the promise of for
How CRM Software Works -- Creating Customer Satisfaction with a Click By Lucy P. Roberts
When people ask, “What is CRM?” the literal answer is, “Customer Relationship Management,” but that doesn’t really convey much in terms
Customer Service - Winning Customer Experiences By Megan Tough
Winning Customer ExperiencesMuch research has been done on what the makes a winning customer experience. What is it that
Clients... and 38 ways to communicate with them By Lee Hopkins
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is e
Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support By Robbin Block
Despite rumors to the contrary, the Web is not dead. More people are using it, they have faster bandwidth, and in many cases Net-time is taking
What's in a Name By Kevin Eikenberry
Different people call their Customers by different names. If they don’t have Customers, they have Clients, purchasers, licensees, users, patient
Marketing as a Spiritual Practice By Allison Bliss
“Marketing as a spiritual practice.” It sounds contradictory – how can sales and promotion possibly be considered spiritual? But the secret is, o
The 3 R's of Customer Service By Frankie Picasso
What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company’s forget the 3 R’s of good customer s
Customer Service A Chicken's Way By Holly Powers
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always
Be the Customer: See Yourself as Your Customers Do By Cathy Stucker
What do your customers experience when they interact with your business? As a myster
Can You Profit From a Mail Order Help Line? By DeAnna Spencer
A lot of people are constantly thinking about starting their own business. A large majority of these people will choose mail order because of i
Customer Service Tips for Mail Order Businesses By DeAnna Spencer
Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! I'm sorry to disa
Making The Most Of Newsletters By Sue And Chuck DeFiore
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they’re often infused with more c
Ten Ways to Help You Improve Your Customer Service By Catherine Franz
1. Stay in contact with customers on a regular basis. Justas it is bad news to send out too many emails to customers,it is just as bad to
Handling Angry Clients By Shamus Brown
What do you do when your client gets mad at you? How do you handle this? An angry client can be one of the biggest time and energy drains on a sa
Make An Action Plan To Improve Customer Service By Kevin P. Dervin
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will b
Is your Online Business Customer-Friendly? By Philippa Gamse
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24
Customer Service - A Lost Art? By Craig Binkley
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out t
