11 Moments of Truth By Sandra Schrift

These moments come when a customer or client…1. Hears someone else praise you or your work.2. Likes your physical presentation (app

Moments That Matter By Mark Matteson

Many years ago, I was a first year apprentice assigned the task of pressure washing a set of condensing coils on the roof of a grocery store on C

Putting The "Service" Back In "Customer Service" By Sean Cohen

The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age compan

Loyal Customers Take Commitment By Patricia Twitchell

In today’s competitive world of retail, many stores are implementing external marketing programs designed to attract new business.Unfortun

Developing A Customer Complaint System By Jose Sanchez

Background The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and w

Clients…Do You Really Need Them? By Lorraine Pirihi

Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too.It'

Whatever Happened To Customer 'Service'? By Lorraine Pirihi

Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusia

Reducing Customer Resistance to Your Product or Service By Alicia Smith

Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many re

Dealing with Difficult People By Alan Fairweather

1. Don't get Hooked !!!When people behave towards you in a manner that makes you feel angry, frustrated or annoyed - this is known as a Ho

Over Deliver - The Key to Customer Satisfaction By Bryan Brandenburg

Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help

How to Deliver Exceptional Customer Service By Chas Brothers

Having been in business a number of years, I’m amazed at the number of people who don’t have the slightest idea of what customer service is. Cust

Write a Business Thank-You Note By Mike McDaniel

Have you seen that thing on TV where the gal tells the nerd she wonders why he never asked her to marry him and he stumbles and says "Thank You"

How to Easily Increase Your Profits By Lorraine Pirihi

Do you remember the last time you went into a shop and the person ‘serving’ raced over to you, greeted you with a lovely smile, heaps of enthusia

Become a Customer Enthusiasm-Guru! By Peggie Arvidson Dailey

One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite th

Establishing Yourself as an Expert in the Eyes of Your Customers By Nick A. James

The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase

Customer Service: Stop Sabotaging Your Customer Relationships By Lora J Adrianse

If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality pur

Customer Satisfaction Is Your Business By Bob Leduc

Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver

How to Keep Customers By Alan Fairweather

Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfr

Over Delivering Provides Big Results By Alicia Smith

Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and

DON'T Give Your Customers What They Want! By John Payne

One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving bu

10 Customer Service Quality Statements to Measure up Against By Martin Haworth

It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-

5 Ways Customer Service Managers are Implementing to Increase Customer Focus By Vera Haitayan

According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies:15% found a better se

Minimize The Pain of Check Recovery By Jason Schwartz

$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. It is alm

One Critical Question to Ask Yourself Every Day By Darcie Harris

What happened to the old saying, the customer is always right? I’ll bet every one of you reading this article has a “customer service nightmare”

You MUST Sweat the Small Stuff By Adrian W. Savage

It's The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust

Managing Your Business When One Client Takes Alot of Your Time By Leila Johnson

How often has your schedule been thrown out of whack because of a client’s needs?I try to live by the 80/20 rule: working from my home off

11 Ways to Get What You Want - Be a Clever Customer! By Martin Haworth

We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provi

Learning from Your Employees' and Customers' Complaints By Etienne Gibbs

Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However,

The Marvelous World of Metaphors By Ted Borgeas

Recognize metaphors from every angle and round up more insight into your own innovation. Nobody can do it better than you can!A metaphor i

4 Myths about Customer Value By R.G. Srinivasan

The purpose of business is to create and retain a customer.Much has been written about customer orientation, customer relationship managem