Increase Sum in Your Check Account with Follow-Ups By Janice Chiang
We’ll be examining what makes follow up to prospects/customers so important on our online world today.Are you familiar with this scenario?
My Child Has Opie Eye! By Thea Swafford
7:00 a.m., the silence in the house is broken by my child's call to me, from another room, "Mom, please take care of my Opie eye!"Huh?...
Why Can't Microsoft Make "Soft" Packaging? By Eileen McDargh
Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I
Communicating Value By Terence R. Traut
Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about.Always
The Death of the Loyal Customer By Wayne Patterson
One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financial welfar
Difficult Customers - There's No Such Thing By Alan Fairweather
A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me to run a seminar for his team, on
How To Build a Profitable Business By Joanne Victoria
It’s never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone love
Improving Customer Service By Luana Emmons
Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat custo
What's For Lunch? By Cathy Bryant
As an entrepreneur, I'm always intrigued by small businesses, home-based or not, that exceed the expectations of their customers in a big way.
Doors by Catering to Your Clients By Janice Byer
Clients… they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.Clients should
Keeping Clients Happy Keeps them Coming Back By Janice Byer
Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not onl
Who Says the Customer is Always Right? By Diane Hughes
We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides
Post Office, Incredible Lady Postmaster By Stuart Malkin
There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily
Say It With Humor By Luana Emmons
When you own a business, you may find yourself in situations that may be a little tricky to handle. Dealing with customers who steal is one of
Foolproof Customer Service Strategies (That Only A Fool Would Try!) By David Leonhardt
Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "M
Handling Customer Complaints By Luana Emmons
Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers
Your Number One Asset By Joe Love
Customers put you in business, keep you in business, and they can put you out of business. Therefore, your overriding feelings at all times shoul
7 Bits Of Critical Information You Can't Afford NOT To Know About Your Customers By Lora J Adrianse
If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understa
Customer Service Is Dying - and I'm Not Feeling So Good Myself By Garrison Wynn
Have you ever called a company and been greeted with the phrase “Hold, please”? How do they know you can hold? They don’t even know who you are.
4 Customer Service Mistakes Companies Should Avoid Making By Russ Mate
1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their late
Empowering Customer Service Vital By Anne Brady
It never fails to amaze me how many companies have employees who are empowered to offer former customers wonderful incentives to lure them back
From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer By Stephanie Chandler
It’s a salesperson’s worst nightmare- the phone call that comes in from a disgruntled customer. Not only does it create extra work for you, but
Tips for Curing Bad Customer Service By Jill Homer
Bad customer service is everywhere these days — unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers
Customers Who Rave About You and Your Service By Alicia Smith
According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and y
Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring! By JoAnna Brandi
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one
The Great American Customer Service Unawareness Campaign By Tim Knox
Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm th
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service By I-key Benney
If you want to last a long time in business and succeed, you must learn how to make your customers happy.You have to know who are your cu
How to Walk the Floor and Talk to Customers By John Stanley
This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in
Be A Resource By Ramona Creel
What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even
Make Sure You Get The Customer Perspective By Erwin Steneker
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful,
