Customers - What They Really Want - 6 Secrets of Customer Service By Alan Fairweather
What customers really want can be divided into two areas.Firstly - they want the core service of your business to meet their needs. They e
Customer Service - How Good Are YOU? By James Yuille
At 8.30 am a wealthy client (on his way to make a presentation to the local council at 9 am) walked into a store that sells photocopiers. They al
Find Out Where Your Firm Stands in Today’s Customer By Hank Brigman
Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today’s Customer Touchpoint Management (CT
At Your Service: The Ten Commandments of Great Customer Service! By Susan Freidmann
Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. With
Courting Customers - From First Date to Marriage By Bryan Brandenburg
Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the
Ain't We Wonderful! By Pat Quinn
It may come as a surprise to you to discover that customers don’t buy your products or services because they feel that you have a right to make a
Don't Forget your Existing Clients By Will Dylan
Quest for new clients shouldn’t ignore those who pay the billsAcquisition. It’s a big word in small business marketing. Companies are cons
Make Your Customer Your Friend By Kit Lum
The simplest way to describe a ‘durian’ (pronounced doo-ree-ann) is to say it’s a yellowish-green fruit about the size of an mid-sized watermelon
Customer Service and The Human Experience By Rosanne Dausilio
Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cu
It’s Customer "Service" Stupid: Delivering Customer Service Training That Sticks By Julio Quintana
"Society is always taken by surprise at any new example of common sense."This Ralph Waldo Emerson quote opens one of the most impressive w
Handling Difficult Customers - 8 Strategies By Neen James
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pl
Don't Be Afraid To Give Problem Customers The Boot By Tim Knox
Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that i
What's The Customer Service Buzz About Your Business? By Tim Knox
If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than payi
Hook Me Up With A Human By Harry Hoover
Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans – aka carbon-based units - out of ex
A New Way To Handle Complaints, Or Is It? By Peter Hunter
What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the cu
Can Three Words In Webster's Dictionary Be The Key To Customer Loyalty? By Sean D'Souza
Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you
6 Reasons Why Complaining Customers are Golden By Kevin Wirth
With Some Tips on How to RespondTt has probably happened to you if you own your own online business. You get an email or even a phone call
Complaints Are Actually A Good Thing! By Diane Hughes
Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But
Top Ten Strategies for Delivering 5-Star Customer Service By Bea Fields
Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more impo
Listening to Customers - 5 Tips By Martin Haworth
In a strange juxtapositioning of articles, this month's UK 'Management Today' has three p
Are You Giving Your Customers Enough Reasons To Return To Your Business? By Karin Manning
Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that th
Dissatisfied or Rude Customers Can Be Satisfied Customers By Patricia Weber
On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the s
Transforming Disgruntled Customers into Your Biggest Advocates By Stephen Munday
“I am writing to complain about the widget I bought from your site the other day.”Sell anything and eventually you will be on the receivin
Renewing Customer Loyalty By Joe Love
Every business loses customers, but not many do much about getting them back. And that is a big mistake. Studies show that the average business l
Increase in Customer Sales = Increase in Customer Service By Maida M. Barrientos
One of the most popular questions asked in online business forums or even by my customers and subscribers is this :“How the hell can I inc
4 Easy Steps to Better Online Customer Support By Bina Omar
Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopele
Customer Service Has Moved Toward Customer Care By Richard Saporito
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available short
Service Equals Performance Equals Service By Richard Saporito
Service can be described as a “performance” of some kind involving two parties whereby one party is the benefactor and the other party is the per
Don't Eliminate The Middle Man - Add One By Richard Saporito
Today, there are situations when we actually add a “middle person” instead of eliminating one for increased service efficiency. If it’s cost-effe
Restaurant Scheduling for Success By Richard Saporito
- Excerpt from Richard Saporito’s latest e-book “How to Improve Dining Room Service”This Tip will Help Maintain the Staff Schedule Keeping
