First Contact: The Source of Customer Loyalty By Leanne Hoagland-Smith

With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major f

CRM = Customer's (don't) Really Matter By Meredith Gossland

CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and

Does Your Customer Talk Back To You? By Cheryline Lawson

What is your customer saying about you? Do you really know? Does your customer really know who you are?If you don't know what your custome

What To Do When You've Blown It By Lisa Packer

It’s bound to happen sooner or later – yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer. It

When a Customer Has Done Everything to Get Your Goat By Ron Hutton

You try to make your customers happy. You sincerely WANT them to be pleased with your products and service. You go out of your way to provide q

Client Appreciation - It Means Everything! By Ernest Oriente

Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your

Dealing with Disgruntled Customers By Vishal P. Rao

No matter how hard you try, in business you simply can't please everyone. You could have a highly trained customer service squadron and an award-

Creating the Right ‘Viral Reputation’ By Gary Durkin

Unless you are brand new to business, or have been under a rock for quite some time - one key marketing technique (which isn’t new) - is called ‘

Poor Customer Service - Are Your Customers Driving Away Other Customers By Rick Weaver

Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free advertising is negative. Your goal is to get posit

Identify Your "Silent" Customer Service Message By Rick Weaver

With the growing number of people in every business sector, doing business requires creativity and ingenuity. The entrepreneur that understands

Basic Levels of Consumer Integrity that Presently Permeates Society By Lance Winslow

Reality is not always pretty. But here is a tad bit of it for you today. Well here is an interesting occurrence that is of interest. And this is

The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better By Lance Winslow

Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some money on

Clients - What They Want from You By Donnie Harrison

A growing number of individuals are finding themselves called to help others and go on to fulfil this call by training to become a practitioner i

Customer Service, Italian Style By William Von Achen

Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent t

Your Voice Print By John Di Lemme

"Mountains are built one pebble at a time and climbed one step at a time." This is a quote of mine that I personally put into practice each day

Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls By David Coxell

It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the do

Are You Satisfying Your Customers? By Rosanne Dausilio

The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:Customer dissatisfacti

How to Transform Your Voicemail into an Effective Medium of Communication By Scott Ginsberg

“Hi this is Randy. Leave me a message after the beep and I’ll get back to you as soon as possible. Thanks and have a great day.”Garbage.

Sending Mixed Signals Can Send Your Clients Away By Jeff Simon

I call it the "wave and roll."You walk up to an intersection. You look both ways before you cross when you make eye contact with an oncomi

Customer Service - A Sweet Essence By Jim Hoyle

First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling the

The Number 1 Rule for Businesses - Be Professional By Denise Hall

Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a

Caring for Your Customers By Terri Seymour

You probably think I am going to say something like, "The customer is always right." Right?? Wrong.I have many philosophies when dealing w

Putting The Serve Back Into Customer Service By Jim Meisenheimer

Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.Last w

Finding Out Why a Potential Customer is Calling On You By Michael Losier

Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.In most

What's Love Got To Do With It? By JoAnna Brandi

Customer Loyalty, we all want it. Don’t we?Some people say it’s dead - they say that customers are fickle, that they don’t want loyalty, t

Don't Work with Jerks: How to Recognize a Difficult Client Early By Milana Leshinsky

Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes."Into every profe

Carpet Cleaning in Surrey By Murray Whelehan

Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money. There are a number of ways in w

Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job? By Sean North

Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our o

How Do You Create Customer Loyalty? By Sonia Colon

Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't bl

Businesses Need to 'Rehumanise' By Jesse Somer

Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever