WEST EDMONTON MALL

FRUITS & PASSION- WEST EDMONTON MALL

MESSAGE BOARD

*Date*	*Subject*	*Message*
April 25, 2008	Returns on regular product	From now on if someone wants to exchange a regular product without a receipt you can only give them credit for 50% of the shelf value. This is because we don’t know how much the customer paid for the item so we can only give them the lowest ticketed price. Since we just had our buy one get one half price promotion, 50% off was the lowest ticketed price. You can explain this to the customer. If they are not satisfied you can remind them that we are actually not obligated to do any type of merchandise return without proof of payment (you can show them the store policy). To do this: Scan item DISL 50% off Select item line Press RETR Scan new products Remember the value must be greater than zero. We CANNOT give cash back without a proof of payment. NO EXCEPTIONS.
April 25, 2008	DPT	Great work with DPT this week ladies! We were ahead of all the stores in our region! Please remember to offer the PWP to everyone who qualifies. This week we had less than a 5% conversion compared to 15% last week. Ideally this number should be around 20%. Let’s try to get our VIP up to around 10%. The only way to do this is to remember to offer it EVERY TIME!!
April 25, 2008	Influence	The influence promo is- buy the home fragrance and get the fabric deodorizer free. Please note that the fabric deodorizers on the middle table have different codes than the ones on the shelf and will ring in as $26 instead of $8.95. For the promo just scan the fabric deodorizer and it will ring in as $26.00 for the duo (you do not need to enter any code for the room spray. The fabric deodorizer must be in the same fragrance as the room spray and they can only get the room sprays that do not have a box.
April 25, 2008	Line Voids	A reminder to everyone, please avoid using the ANIT key to remove lines unless a customer changes their mind or you make an error. Please use the PROD button to check prices. I need to monitor the number of times ANIT is used for loss prevention purposes so there shouldn’t been too many.
April 25, 2008	Boxes in back	There are a lot of boxes that have been consolidated in the back room. I am all for making more room but please try to keep the boxes organized. If possible try to leave things in their original boxes so they are clearly labeled and we don’t need to dig for what we need. Also, things are more likely to get broken when they aren’t packed properly.
April 25, 2008	Rotate and Stock	It’s been a bit slower lately so we should be able to rotate stock while we’re cleaning. Also, remember to put things in the right order when you’re doing stock or restocking. To make this easier make sure to write the lot numbers on the product boxes when you open something. And PLEASE tuck the tags behind the bottles when you put things in the drawers or on the shelf. It just makes it look so much tidier!