| Q: |
Is the
equipment and installation really FREE? |
| A: |
You really do get all of the
equipment you need to receive satellite TV in up to four rooms. (Each
room can watch different channels at the same time.) You simply pay a
$49 activation fee at the time you place your order which Dish Network
will then credit back to your account on your 1st bill. This means you
can get up to $1,500 worth of satellite equipment installed in your home
without having to purchase the equipment! |
|
 |
| Q: |
I
don't have a credit card, what can I do? |
| A: |
Most of our promotions require a credit card for contractual
purposes, as we supply the equipment at little or no cost. We do require
that the name on the credit card and the name on the DISH Network
account match to prevent fraud. When the account is set up, the credit
card number is linked to the account in a secure location that is unseen
by our Customer Service Representatives. If the contract is defaulted,
the cancellation fee of the promotion (if applicable) is charged to that
card. You are not required to make your monthly payments with a credit
card. If you do not have a credit card, we suggest that you consider
having a roommate or other household member who may have a credit card,
obtain service in their name.
|
|
|
| Q: |
Why
should I buy from BestDishDeal instead of
DISH Network Directly?
|
| A: |
We offer the same
packages as DISH Network at the same prices. However, we strive to offer
the best customer service in the industry. We utilize our resources with
the leader and largest Dish Network online retailer VMC Satellite. |
|
|
| Q: |
I have DIRECTV now,
but I want your service. How do I do that? |
| A: |
You would need to purchase a
DISH Network system. DISH Network and DirecTV receivers feature a
different architecture. DISH Network is one of the most technologically
advanced, high-quality satellite TV systems available. Our receivers are
fully MPEG-2/DVB compliant, offering you excellent quality in audio and
video. After you plug in the new receiver simply replace your dish with
the DISH Network DISH 500 on your existing mount and re-aim toward our
satellite. |
|
|
| Q: |
What's
included in a Free Installation? |
| A: |
A Free Professional Installation Includes:
 | Install and site one satellite antenna to a single-family dwelling
| Connect satellite antenna to satellite receiver using 100 feet or
less of (DISH Network approved) RG-6 cable. Use appropriate indoor
and outdoor fittings as required by DISH Network.
| Route cable through an outside wall of a normal frame structure or
only one layer of masonry. Cable is exposed on the outside of
structure or exposed in a crawl space or basement **
| Grounding of system components to DISH Network specifications
| Connect one satellite receiver to one TV, existing cable TV feed
and VCR.
| Connect satellite receiver to telephone jack (if located within 25
feet of receiver - please note that this is required to order
special services and pay per view events)
| Verify signal strength and test system
| Allow DISH Network receiver to download software
| Activate programming with DISH Network
| Provide customer education on system operation and programming for
up to 20 minutes |
| | | | | | | | |
** fished or in-wall wires/cables are considered "custom
work" and will require additional charges. Also note that cable
cannot cross doorways or otherwise cause a tripping hazard.
| Pole Mount - $75
| Wall Fish - $40 each
| Chimney Mount (straps) - $59
| Additional Outlet (to mirror one IRD) - $65 each
| Residential Phone Outlet - $65 each |
| | | |
|
|
|
| Q: |
I live in an
apartment/townhome, can I get Dish Network? |
| A: |
You can get 100% digital
service without owning a house! In fact, a January 1999 FCC ruling
states that apartment, condominium, town home and single family home
renters can install either satellite dishes or TV antennas in exclusive
areas. Visit the FCC
website for details. A Landlord Permission form is available should you
need one. |
|
|
| Q: |
Our Homeowners
Association forbids satellite dishes. |
| A: |
Our dish antenna size is
20" and complies with the Satellite Consumer Bill of Rights, a
regulation released by the FCC on August 6, 1996 . This regulation
PREEMPTS area zoning ordinances and Homeowner Association covenants and
restrictions on DBS dish antennas. This rule was required by Congress in
the 1996 Telecommunications Act. Some HOA'S have been fighting to keep
restriction rights by threatening court action on tenants with dish
antennas, in some cases arguing that a dish antenna is installed in a
common area, calling the air space above the homeowner's roof where the
dish antenna is installed, the common area. Congress is on your side in
this matter. |
|
|
| Q: |
How does the
installation work, do you install nationwide? |
| A: |
All of our installations are done through the DISH Installation
Network, a division of DISH Network. Since their network is nationwide
we are able to offer you a professional installation anywhere in the US,
including Hawaii, with one exception being Alaska. The DISH Installation
Network is comprised of employees and authorized subcontractors that
must meet some of the highest installation standards in the industry.
This means you get a quality installation with a company you can count
on to back up the work they perform. Certified, insured, and a 90 day
installation warranty. Why have your installation done through anyone
else?
|
|
|
|
|
| Q: |
Why does a
phone line connect to the receiver? |
| A: |
For most applications the
phone line is for on-screen Caller ID, impulse Pay-Per-View and DISH
Home Interactive TV. There is also a special consideration in regards to
our primary promotion (Digital Home Advantage), where there is no
additional outlet fees provided all dual-tuner receivers (DISH 322 or
DVR 522) are continuously connected to the customer’s phone line. |
|
|
| Q: |
How long is the
estimated installation time? |
| A: |
After placing an order
you will be provided with a toll free number where you can schedule your
free installation and set up your programming selection. The installer
will bring the satellite dish and receiver(s) with them; therefore,
there is no equipment to ship so installations can be scheduled right
away. Installations dates are available 7 days a week; even weekends. |
|
|
| Q: |
Does my TV need to be
cable-ready? |
| A: |
Dish Network is
compatible with all makes and models of TV's. |
|
|
| Q: |
Can I get Dish on my
motor home trailer? |
| A: |
Dish Network does have packages
available for your RV or motor home. However, they may be slightly
different from the program advertised on this website. |
|
|
|
|
|
|
| Q: |
Can I get my local
stations? |
| A: |
You must live in a designated
market area to receive local channels. Designated market areas are
determined by your local networks, not DISH Network. Check out our local
channels availability. |
|
|
|
| Q: |
Am I required to
choose my programming right now? |
| A: |
If you are not sure which
packages you prefer, you may either skip the section and decide later or
you may simply choose the basic programming package for now, postponing
your decision until you installation date and time. |
|
|
|
|
|
|
| Q: |
What are the Adult
programming options? |
| A: |
See our Adult Programming page for details.
|
|
|
| Q: |
How to activate the
Adult Guard (Parental System Locks) |
| A: |
The Adult Guard feature gives you the capability
to hide the Adult channels (Playboy, The Hot Zone, EClip, TeN, and
Extasy) from your Electronic Program Guide or lock them out. This
prevents any children in the household from viewing the programming or
accessing the program information.
You can restrict your receiver from viewing
programming that contains:
1.) Certain ratings (PG 13, R, NC-17, etc.)
2.) Certain expanded ratings (violence, nudity, etc.)
3.) Certain channels (HBO, ESPN, etc.)
Once the locks feature is activated, the system
will require a 4-digit PIN number (that you create) to access any
program that contains the ratings that you have locked out. To learn
more about the locks feature, please refer to your User's Guide.
|
|
|
| Q: |
Do you carry UPN and
WB Networks? |
| A: |
These channels may be
included in your local channel packages. Click
here to see if they are available in your area. If you do not
qualify for locals, you may order the Superstations package. The
Superstations package includes 3 WB and 2 UPN services for only $5.99
per month or $1.50 per channel:
KTLA (WB) (From Los Angeles)
WPIX (WB) (From New York)
KWGN (WB) (From Denver)
WSBK (UPN) (From Boston)
WWOR (UPN) (From New York) |
|
|
| Q: |
What about NFL
Coverage? |
| A: |
DISH Network broadcasts
as many as 231 NFL preseason, regular season and post-season playoff
games without having to purchase a costly season package subscription.
(Game access subject to channel availability and programmer
restrictions.) You can also watch exciting NFL match-ups on either your
local networks or if qualified, on Local Broadcast Networks or Distant
Broadcast Networks East and/or West Coast network feeds. |
|
|
| Q: |
International
Programming |
| A: |
Many International Programming packages are
available. Click HERE
for details. Please note, that you may be requied to have a second Dish
installed in addition to your main system because the International
Programming is delivered from a different satellite in the sky. The cost
to have this second dish installed on your home is $99 in addition to
the $49.99 activation fee. International Programming carries an extra
monthly charge in addition to your monthly programming for English
channels. You are required to subscribe to at least the America’s Top
60 channel package in English before you are eligible to add additional
International Programming. (English programming packages begin at
$29.99/mo.) If you are interested in subscribing to an International
Programming package only, without any of the American programming
options, please contact us for details.
|
|
|
| Q: |
How many receivers can
I have? |
| A: |
You can have up to 6
receivers on one account. Your first four receivers are installed FREE.
If you need a fifth or sixth receiver, you must pay $99.99 each for the
extra receivers. Installation of each extra receiver will cost $59.99.
You will still only pay us $49.99 today to get set up. You will pay Dish
Network directly at a later time for your additional receivers. |
|
|
| Q: |
What are the
programming charges for a second receiver |
| A: |
There is no
"programming" fee for your 2nd, 3rd, 4th, 5th or 6th
receivers. Whatever programming you subscribe to on your
"main" receiver will automatically be on your
"secondary" (extra) receivers. Under our primary promotion
(Digital Home Advantage), there is also no additional outlet fees
provided all dual-tuner receivers (DISH 322 or DVR 522) are continuously
connected to customer’s phone line. There will be a $5 per month lease
fee when a 3rd receiver is selected. Under our secondary promotion (Free
Dish) there is a second receiver Access Fee of $5 per month for each
secondary receiver you may have. This fee covers the cost of
broadcasting, modem expenses, billing and satellite transmission fees. |
|
|
| Q: |
Does DISH Network
offer an HDTV compatible receiver? |
| A: |
Yes, the new DISH HD 811
and HD-DVR 921 are both now available. |
|
|
| Q: |
What is the Warranty? |
| A: |
Dish Network offers a
Life Time Warranty on all equipment. |
|
|
| Q: |
Does DISH Network
offer high speed internet service? |
| A: |
Not at this time. |
|
|
| Q: |
What is Dish Network’s refund policy? |
| A: |
You must pay a $49.99
Activation Fee. Dish Network offers a full, no-hassle refund of the
$49.99 activation fee prioor to activation of the account. Such fee is
completely nonrefundable once the system is activated. You will receive
a $49.99 credit on your first bill. |
|
|
|
| Q: |
What should I
do if I am going to move? |
| A: |
DISH Network has a program just
for you called DISHMover. DISH Network will send you a new dish and
provide you a professional installation at your new home for free or for
a minimal shipping fee, allowing you to leave your current dish
connected at your old location. |
|
|
|
| Q: |
Is DISH Network
available in Alaska and Hawaii? |
| A: |
Absolutely! Residents in Hawaii
can get over a hundred DISH Network channels in addition to their local
channels, pay-per-view entertainment, sports, and 23 movie channels.
Unfortunately, Alaska residents are not eligible for this offer. |
|
|
| Q: |
Is service available
in Puerto Rico? |
| A: |
Service is currently not
available in Puerto Rico. |
|
|
|
| Q: |
Is DISH Network
service available outside of the U.S. (specifically, Canada)? |
| A: |
Unfortunately, DISH Network is
expressly prohibited from distributing their programming services to
anyone outside the U.S., its territories and possessions as dictated by
DISH Network's programming contracts with the programmers. |
|
|
| Q: |
What number do I call
for questions, billing, problems? |
| A: |
Please call 1-877-998-Dish |
|
|
|
