Russell Butler                                                                                          1224 Sharonton Drive

404-625-2975                                                                           Stone Mountain, GA 30083

                                                                                                                                                                         [email protected]

 

 

Over 10 years Software and Network support.

6 years management experience.

4 years as a Programmer/Developer

Over 5 years as a Network Technician

3 years experience configuring switches, routers Hubs and CSU/DSU Network Hardware

Support/Software/Operating systems experience

Support for Windows operating systems (2000, NT/XP)

 

 

SKILL SET

 

Software & Operating Systems

 

• Microsoft Windows 95/98/2000/XP
• Linux/UNIX
• AS/400
• Lotus Notes
• Visual FoxPro
• MS office 2000 professional
• MS Outlook support
• Outlook Express support
• Internet Explorer 4.0, 5.0, 5.5 support
• SAP
• Remedy (end user as well as supported)
• Vantive

 

Programming

 

·         HTML/XML

·         CGI

·         C++

·         JAVA, INCLUDING J2EE AND JAVABEANS,

·         SQL SCRIPT WRITING

 

 

Hardware

 

• Desktops/Laptops (IBM, Compaq, Toshiba, Dell)
• Macintosh (Apple II… user level)
• Routers, Bridges, Hubs

 

 

 

Networking

 

• Cisco
• Windows NT
• Windows XP Professional
• Novell
• IBM AS/400
• TCP/IP, DHCP, IPX/SPX, NETBui
• Linux/Unix

 

Education

 

Dekalb Technical College, Clarkston GA. Program of study: Computer information systems Emphasis on Programming and Development

 

Work experience

 

 

 HOME DEPOT U.S.A.

 

OPERATIONS SPECIALIST: Troubleshot and repaired software problems, from connectivity, to operating system issues, any problem that interrupts the workflow for store employees. Provided detailed documentation of problem areas of network and store systems.  Supported proprietary software written on Unix shell.  Problem reporting with Vantive software. Troubleshooting of Paint Dispensers, Internet Kiosks and proprietary software written to handle various product and accounting functions. Query tables using SQL to isolate procedural as well as technical issues. Generate critical reporting data using select, insert, or commit query statements.

 

 

APEX SYSTEMS INC. (POMEROY COMPUTER SERVICES)

TECHNICAL CONTRACTOR: Fulfilled service calls repairing copy machines, printers, and computers for 1^st level users. Performed regular maintenance as well as detailed fixes for customers.  Rebuilt PC’s using parts from various machines.  Installed windows 98 and 2000 as well as Cox Enterprises proprietary software. Performed imaging and ghosting on all pc’s.  Performed break fix and trouble shooting for both hardware and software issues. Worked various short-term projects. Projects include, hardware and software installation and maintenance.  Troubleshooting Lotus notes, windows operating systems, and proprietary software. Performed ghosting and imagining as well as hardware break fix.

 

 

COCA COLA ENTERPRISES                              

TECHNICAL ANALYST:  Monitored network infrastructure. Troubleshoot WAN using 7 layer as well as Cisco 3 layer standards. Monitored network for connectivity and communication problems. Run system tests on hardware and proprietary software for reliability before releasing it to Route salesman and delivery drivers. Answered 80 to 100 calls a day. Windows 98/IBM AS400 systems  (Used a 4 tier platform for network systems including AS400, CISCO5000 SYSTEM, WINDOWS NT AND OUTLOOK SERVER)

 

 

LANIER WORDWIDE                                            

HELP DESK ANALYST:  Assisted end users with connectivity issues, (connecting digital copiers to PC’s, and modem troubleshooting.) Performed database management using Vantive and Lotus Notes software. In addition, provided support for problems with copiers and fax machines. Windows 95/NT networks.

 

 

METRO LISTING                   

TECH SUPPORT:  Assisted users in accessing WAN and LAN Services. (Created user names and passwords).  Helped users install and support Windows 95 and MS office suite software. Aided in connectivity, modem, TCP/IP transport protocols, and general operating system difficulties. DecAlpha System. 95/NT Networks.

 

               

PREMIERE TECHNOLOGIES, INC

TECH SUPPORT:  Assisted users with network accounts. Managed database using FoxPro 2.6. Supports WAN users with teleconferencing and video conferencing applications.  Insured reliable data transmissions by configuring audio components as well as TCP/IP, DHCP, NETBUI, DNS, and WINS protocols for Wide Area Network customers. Assisted in completing WAN conferencing and teleconferencing services for customers. Novell Networking and DecAlpha systems. .