13.9 Information and the Professional
| Specification Content/Learning Outcomes |
User support and training looks at the issue of software packages become more complex. Is there now an increasing need to provide some form of support for all levels of user?
|
Resources - Information and the Professional
| Key to resources: |
|
PowerPoint presentation | |
Word file | |
Acrobat file |
|
Internet resource |
| Resource |
Type |
Size |
Notes |
| ACM Homepage |
|
n/a | Association of Computing Machinery has lots of articles about IT professionalism. |
| Professional Responsibility |
|
n/a | Good Internet article about Professional Responsibility within the Royal Mail's IS/IT Community . |
| Codes of Practice |
|
95Kb | PowerPoint presentation from Chris Brown. |
| Codes of Practice |
|
93Kb | Short PowerPoint presentation based on Heathcote Ch.51. |
| British Computer Society |
|
n/a | Loads of stuff about professionalism. |
Add/suggest new resources - Click here to suggest new resources relevant to this topic. Do NOT add attachments e.g. Word documents to your suggestions as these will be discarded.
Reading -
Information and the Professional
Texts other than Heathcote can be found in the ICT section of the Library
Resource Centre.
| Key to reading: |  |
Heathcote - Core Text | |
Internet resource |  |
Other book |
 |
Handout/worksheet |
| Reading |
Type |
Size |
Notes |
| Codes of Practice |
|
n/a | Heathcote Ch.51 Pages 274 - 278 |
| BCS Code of Conduct |
|
n/a | British Computer Society Code of Conduct |
| Lack of professional standards |
|
n/a | Doyle Page 188 |
| Codes of Practice |
|
29Kb | Notes on professional responsibility. |
| Ethical Issues |
|
29Kb | Notes on ethics from David Yates. |
Practice questions/homework - Information and the Professional
| Key to questions: |  |
Past exam question |  |
Heathcote question |
|
Other question |
 |
FatMax assignment |  |
Smokin' Dog assignment | |||
| Reference |
Type |
Size |
Question |
| 1. June 2002 ICT4 Question 3 |
|
n/a |
New employees joining a company are each asked
to sign an agreement to adhere to a code of practice for using the
organisation's computer system. Explain four issues that such a code of practice should address. (8 marks) |
| 2. NEAB Specimen Paper |
|
n/a |
“Codes of practice” exist for professional
within the Information Technology industry separate from any legal
requirements.” Explain, with the aid
of an example, the distinction between a legal requirement and a code of
practice. |
| 3. 1998 NEAB IT05 Question |
|
n/a | As the IT manager for a large
company, you have been asked to develop an employee code of conduct.
Describe four issues which might be included in such a code. (8 marks) |
| 4. Heathcote Code of Practice question |
|
n/a |
Use the Internet to look up the British
Computer Society's Code of Practice. Describe four general areas you
would expect such a Code of Practice to cover. |
| 5. Heathcote Code of Practice Question |
|
n/a | Describe briefly a situation
within an Information Technology environment which could pose a moral or
ethical dilemma. Describe briefly three informal rules which could
help in reaching an ethical decision in how to deal with the situation. (5 marks) |
| 6. Homework question from David Yates |
|
n/a | As the IT manager of a large
company, you have been asked to develop an employee code of conduct.
Describe four issues which might be included in such a code. (4 marks) |
| A2 Modules | ICT4 | Links | Top | Home | FatMax1 |
Copyright/Disclaimer - I think everyone whose work appears on this site has been properly attributed and credited. If not, get in touch and I'll make the necessary amendments. FatMax 2002.
