- To Whom It May Concern -
Ph: (61 7) 55370 392; Mob: (61) 0410 526 490; e-mail: [email protected]
I am delighted to provide Ms Eva Ballai with a reference.
I have had the pleasure of working with, studying with, and knowing Ms Ballai since 1996. Since August of 2001, Ms Ballai has shown her commitment to administration by enthusiastically voluteering to assist in the Business Manager role. Ms Ballai has worked with FAMMIS reports to complete cashflow projections. She is able to work autonomously and solve problems.
When working with Ms Ballai, I was impressed with her excellent communication skills. In particular, she has the ability to defuse volatile situations, calm anxious patients and relatives, and smooth out other health care professionals ruffled feathers - this skill will be a highly valuable asset in the management positions to which Ms Ballai aspires.
Ms Ballai methodically assesses and co-ordinates clinical work. Her negotiation skills are a natural part of her routine when delegating work. as a professional who has worked up from the lowest levels of nursing, Ms Ballai has a unique insight into the intimate workings and culture of healthcare settings. She has demonstrated ability in communicating effectively with superiors, subordinates and peers.
Ms Ballai's strength of spirit is demonstrated time and again. After her European qualifications were not recognised in Australia, Ms Ballai started nursing from scratch and re-entered tertiary education. She has worked up from the lowest levels of nursing while continuing to study and serve the ethnic community of the Gold Coast. Ms Ballai's academic success is a result of dedication and commitment to her goal. her spirit is an inspiration to others, including myself.
Ms Ballai's attitude communicates confidence, maturity and competence. She is a diplomatic manager, with a commitment to improve the health of the community and the efficiency of the healthcare organisation.
I have no hesitation in recommending Ms Ballai as a flexible employee, a capable manager and a successful student with a commitment to professional development and continuing education.
Ms Ballai has the diplomatic skills, the strength of character and the academic ability to succeed in the field of healthcare management.
Yours truly,
Ms Debbie Gordon, RN, BN, Grad. Cert.PHM
Business Manager, Queensland Health
Gold Coast, 16/10/2001.
Phone: (Work) Intl +(61 7) 55718 516; E-mail: [email protected]
Eva has developed mature communicaltion and interpersonal skills that make her a well-liked and integral member of the multi-disciplinary team. Her problem-solving skills enable her to co-ordinate patient care and delegate such care appropriately. Eva's nursing practice is at all times carried out with the utmost professionalism which in turn makes her an excellent role model for junior staff members. Eva has continually demonstrated her commitment to the updating of her nursing skills so that such skills are always practiced ethically and in accordance with set standards and competencies. Eva's vibrant personality, happy disposition and determination to succeed against adversity make her well-liked and much admired by her peers and patients alike.
Eva's maturity and determination would make her an invaluable asset to any establishment. I wish her happiness and success in her future career choices.
Yours sincerely,
Nicole Wilcock, RN - Clinical Nurse
Consultant to Department of Veteran Affairs, to National Trachoma and Eye Health Programme (Qld and NT), to Papua New Guinea Government Health Services, to Mercy Ships Pacific, to Pacific Islands Programme (AUSAID); Visiting Medical Officer - Gold Coast Hospital; Lecturer - Queensland University of Technology.
Phone: Intl +(61 7) 55329 099; Fax: Intl +(61 7) 55911 723; E-mail: [email protected]
Ms Ballai has been studying for local nursing qualifications and has recently graduated with an Advanced MBA in Health Management through which she wants to employ her skills in four languages, computer business management and industrial relations. Her work experience has been in state and private health institutions.
I have observed Ms Ballai at Gold Coast Hospital over the years. She is very professional and cares for her patients and staff around her. she is confident, friendly, well groomed, intelligent, responsible and trustworthy. Her results in the MBA program have been outstanding.
Ms Ballai has the motivation, skills and personal attributes which will be an asset to any organisation or community fortunate enough to secure her presence at a management level.
Yours faithfully,
Dr. John Kearney