Contact Information:  DOW RIGHT (11) 3016-1814 - Silvia

INTRODUCTION

Trilingual Executive Secretary and Journalist, fluent in English, Portuguese and Spanish, with ample knowledge of computer programs and five years of administrative support experience in management, directory and presidency areas.

SKILLS

Languages:

·  English Fluent

·  German Basic

·  Spanish Fluent

OBJECTIVE

Senior Executive Secretary

STUDIES

Institution:

British Academy , LIMA - PERÚ

Course:

Administrative Assistant and Bilingual Executive Secretary

Period:

April 1997 – April 1998

Institution:

Pontifical Catholic University of Sao Paulo (PUC/SP), SÃO PAULO - BRASIL

Course:

Journalism

Period:

March 1993 – December 1996

EXPERIENCE #1

Company:

Helgo Consultoria e Assessoria (Sao Paulo - Brazil)

Position:

Trilingual Executive Secretary

Period:

April 2002 up to the date.

Key Responsibilities:

- Executive Director Administrative Assistant.

EXPERIENCE #2

Company:

AFP Horizonte (BBVA Group) (LIMA-PERÚ)

Position:

Trilingual Executive Secretary

Period:

July 2001 – December 2001

Key Responsibilities:

- Financial Manager & Human Resources Manager Administrative Assistant
- I represented the firm under their internal clients (their staff) in the Human Resources Area.

EXPERIENCE #3

Company:

Estudio Rossello (LIMA-PERÚ)

Position:

Trilingual Executive Secretary

Period:

January 2001 – May 2001

Key Responsibilities:

- Administrative Assistant of the main partners of the bureau.

EXPERIENCE #4

Company:

Unisys del Peru (Unisys Corp. Subsidiary) (LIMA-PERÚ)

Position:

Administrative Assistant

Period:

December 1999 – October 2000

Key Responsibilities:

- Global Network Services Director, Financial Director and Sales Director Administrative Assistant.
- I organized the Annual Customer Satisfaction Survey, coordinating its accomplishment, translating and sending it to our headquarters in Boca Raton, Florida.
- I took care of the Call Reception Center, entering technical service calls on the 'Service Report Management System' (SRMS) and coordinating their attention in Lima and provinces.
- I was in charged of the Callback system, daily research of customer satisfaction.
- I reorganized the file system on our local internal net (VLAN).

EXPERIENCE #5

Company:

Arthur Andersen (LIMA-PERÚ)

Position:

Executive Secretary

Period:

October 1999

Key Responsibilities:

- Temporal Typing Pool assistant (replacement).

EXPERIENCE #6

Company:

Seagram Americas (LIMA-PERÚ)

Position:

Executive Secretary

Period:

September 1999

Key Responsibilities:

- I elaborated a Powerpoint project, including graphs and statistical pictures, for the Regional Manager of the company during his last stay in Lima.

EXPERIENCE #7

Company:

Rimac Internacional - Insurance and Reinsurance Company (LIMA-PERÚ)

Position:

Comercial and Technical Manager Assistant

Period:

March – July 1999

Key Responsibilities:

- I coordinated foreign claims through international operators.
- I coordinated clients' attention through the head NEXTEL radio office for the Domicile Medical Program.
- I presented individual products to clients of foreign language.
- I registered buys of suppliers' services into the AS-400 corporative software.
- Claims liquidation of individual and corporate products.
- Corporate products policies emission.

EXPERIENCE #8

Company:

LAHERSA S.A. (LIMA-PERÚ)

Position:

Bilingual Executive Secretary

Period:

De 05/1998 a 01/1999

Key Responsibilities:

- Presidency Administrative Assistant & General Manager Administrative Assistant.
- I was the direct person in charge of diverse Public Licitations.
- I was in charge of the invoicing, payments and collections.
- I elaborated a Banks Control Schedule of the company's main income and expenses.

EXPERIENCE #9

Company:

PRICE WATERHOUSE COOPERS (LIMA-PERÚ)

Position:

Bilingual Executive Secretary (trainee)

Period:

March 1998

Key Responsibilities:

- Mandatory trainee program of two weeks for the Administrative Assistant and Bilingual Executive Secretary grade.

 OTHER COURSES

º English / May 2002 - up to the date
www.englishtown.com
- Test-taking strategies for TOEFL exam

º Making your Time Count / August - September 2000
Unisys del Peru / Lima, PERU
- Self-management time techniques, that allows you to better distribute tasks between work hours.

º Introduction to Visual Basic 5 / August - September 1998
Universidad Nacional de Ingenieria / Lima, PERU
- Visual Basic 5 programming basic course.

- Job Legislation
British Academy

- Own Personality Development
British Academy

- Professional Image and Appearance
British Academy

PERSONAL INFORMATION:

Name:

Sara Mariela Zavala

Marital Status:

Single

Date of Birth:

17/03/1975

Employed:

Yes

Contact Information:

DOW RIGHT (11) 3016-1814 - Silvia