Skills and Experience
Ability to manage Lucent telephone switches, troubleshoot connectivity problems, call routing and programming.
Ability to support medium and large companies within helpdesk call center environments.
Windows NT, Windows 95; Netscape; Internet Explorer MSDos, Word Perfect 5.1, 6.2; Word for Windows; Lotus 123 release 3 and 4; D Base III+, DBase 4; SPSS; Minitab; MS Office; Access 95/97 programming and Database setup.
Hardware trouble shooting and repair of MS based PC desktop and laptop systems
Brainbench Windows NT desktop certification (Transcript ID Number 615948
)LAN, WAN administration using 3-Com, Kingston and Ascend hardware products
Lucent Technologies Definity Telephone Switch Administration, Telephone punch downs and configuration. Lucent Call Management system (CMS) administration. Lucent Intuity Audix administration.
HEAT helpdesk call recording software.
Able to trouble shoot both hardware and software LAN/WAN problems over the telephone
Strong knowledge in installing hardware
Experienced in instructing computer applications