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Bonnie A. Forman 6184 Craigmont Drive u Goleta CA 93117 u (805) 964-7500 |
Summary of Qualifications
Accustomed to managing multiple projects in rapid growth conditions with a proven ability to maintain high levels of efficiency in customer-sensitive environments.
10 years of achievement in the
high technology field, including 7 years
experience in Project Management /
Communications with a consistent ability to identify and fulfill clear,
measurable and deliverable project requirements.
Key areas of
expertise:
u Strategic Planning / Scheduling u Teamwork / Project Training
u Process Definition / Improvement u Documentation / Technical Writing
u Problem Solving / Failure Analysis u Customer Training Development
u Customer / Vendor Representative u Communications
Career
Highlights
2001 - Occam Networks, Santa Barbara, CA
2002 Telecommunications start up
company focused on DSL delivery services.
Program Manager
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Fully responsible for managing hardware
development from design and schematics thru fabrication and assembly to initial
production.
¨ Worked closely with vendors and
purchasing department to expedite the layout, fabrication and assembly of the
PCBs. Able to ensure quick turn around while still maintaining
budget.
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Accountable for all aspects of the
software release project cycle including resource planning, scheduling,
documentation, analysis, and reporting.
¨
Effectively collaborate with technical
engineers and effectively communicate ongoing project status with executive
management. Foster a motivating, team-oriented atmosphere.
1999 - Ericsson Datacom, Inc.
2001 IP Network Edge & Access Group,
Santa Barbara, CA
Recognized as a world
leader in telecommunication services.
Program Manager
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Accountable for all aspects of the
software release project cycle including resource planning, scheduling,
documentation, analysis, and reporting.
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Total project manager for CDMA wireless
data project. Project initially generated over 8 million in sales and captured
25% of world market.
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Responsible for process improvements on
key software release project resulting in improved quality and time to market.
¨
Collaborate effectively with diverse
teams of technical development experts eliciting the respect necessary to
achieve goals. Instrumental in creating a motivating, team atmosphere,
significantly improving inter-team communications and productivity.
1995 -1999 Electronic Data Systems
Technical Infrastructure
Group, Santa Barbara, CA
Recognized as a
leader in information technology services.
Business Operations Manager (1999)
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Responsible for process development and
integration of operational group supporting Hitachi Data Systems. Manage 13
employees.
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Established regular IT customer and
inter-team communications. Redesigned intranet web page, developed
communication templates and standards.
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Part of operations management team
involved in the strategic planning and delivery improvement of support services
to Hitachi Data Systems offices in North America and Europe. Team efforts
resulted in significant improvement of service delivery and customer
satisfaction.
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Bonnie A. Forman 6184
Craigmont Drive u Goleta
CA 93117 u
(805) 964-7500 Page 2
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Deployment Team Manager (1997 - 1998)
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Key decision maker of core team
involved in the strategic planning, development, and deployment of standard NT
Network, MS Exchange and Windows95 infrastructure to Hitachi Data Systems
offices in North and South America.
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Accountable for all aspects of the
deployment cycle involving initial assessment of customer site; installation
and update of user equipment; user training; and product integration.
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Collaborate with project leaders in
Europe and Asia Pacific to facilitate deployment. Hire and manage 15 network installation and survey engineers.
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Develop and manage change of deployment
schedule for the entire project.
Primary representative to customer; responsible for ensuring
optimization of the product at all sites.
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Function as Training Coordinator
responsible for establishing global project training requirements and
developing curriculum. Developed Customer Handbook for project.
Project Manager (1995-96)
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Full spectrum of responsibility in all
phases of project planning, analysis,
testing and reporting.
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Served as communications focal point for
customer interface, site engagement and problem resolution. Shortened response
time for most inquiries and assured individual and project deliverables were
achieved.
¨
Developed hard copy documentation, both
technical and customer oriented.
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Managed and coordinated day to day
logistics of Core Infrastructure Deployment team.
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Projects
included hardware and software upgrade of over 30, 000 laptops and Novell 3.x
to 4.1 server migration across the Xerox network environment nationwide.
¨ Included site information discovery,
server and client migration, client software upgrade.
Additional
Experience
1991 - 1995 QuadraMed Corporation,
Santa Barbara, CA
A
growing technical company that experienced 250% growth in 3 years.
Achieved
three (3) promotions throughout career .
Marketing Director and
Communications Consultant (1994-95)
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Developed and produced collateral sales
materials for growing software company.
¨ Redesigned corporate document
standards developing a consistent image. Responsible for approval of marketing
materials, proposals, and users manuals.
¨ Managed and evaluated administrative
staff; conducted weekly marketing meetings.
Technical Writer / Office Manager
(1991-94)
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Developed content and designed layout
for software products user manuals.
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Managed all day-to-day aspects of the
business including human resources, payroll, AR/AP, insurance, taxes, licenses,
employee supervision and evaluation.
1988 - 1991 Buckeye
Union School District, El Dorado Hills, CA
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Elementary Teacher. Vice President of teacher’s union two years.
Education/Training
Active in ongoing professional
development:
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Project Management
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System Life Cycle Training (SLC)
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Desktop Publishing
Bachelor
of Arts, Psychology, 1984
Multiple
Subject Teaching Credential, 1987