Stay calm, speak clearly and listen carefully to the call taker's questions.
Know the number of the mobile phone you are calling from.
Describe the nature of the emergency and be sure to give your name.
Know your location - if uncertain about your location describe any surroundings, landmarks, highway route number, closest exit, or anything that will help emergency personnel locate you. If at home, provide your address.
A C.E.R.B. Operator will initially answer your call - in ALL cases you will be transferred to another public safety agency that will send out the appropriate emergency response.
If traveling in a vehicle, know its make, model, color and license plate number.
Be aware of your wireless signal limitations - if moving your call will be lost.
If you are at home and have both a cell phone and a regular home phone, call 9-1-1 from your regular phone.
REMEMBER:
Be aware that when it comes to dialing 9-1-1, there's a difference. Through enhanced 9-1-1 - which is available when someone calls from a home or business telephone in town - the address automatically pops up on the screen at the appropriate police/fire or ambulance dispatch centre once the C.E.R.B. Operator determines if you want the Police, Fire or Ambulance.
When you dial 911 from a land line (regular telephone not a cell phone) We have information on our screen so if you can't speak we have your address.
If you dial 9-1-1 from a cell phone, no address appears!
Cell phones are great but if you don't have your home phone anymore - you are not in our data base.
REMEMBER *OPP DIALS THE ONTARIO PROVINCIAL POLICE.
****ON A CELL PHONE, YOU ARE UNABLE TO BLOCK YOUR PHONE NUMBER IF THE FIRST NUMBER OF THE TELEPHONE NUMBER YOU ARE DIALING STARTS WITH A 7
*67 BLOCKS YOUR NUMBER, BUT *677 DIALS THE O.P.P