Profile:

Hotel & Resort Manager, F&B expert troubleshooter, work experience
in USA, Central and South America, Caribbean islands, Africa. US citizen, English/Spanish
bilingual; basic French

Competencies:

Accounting, finance:

·
Hotel, Resort, Restaurant annual
Budgeting, weekly forecast, P&L statement monthly critique.  Sales, labor, expenses & costs
weekly forecast.

·
Purchasing, Receiving,
Issuing procedures; inventories, re-order levels.

·
Investment plan and
Maintenance plan.

Openings, Management:

·
Service & productivity
Architectural design assessment for Guest and Staff flows.

·
Lead start-ups and hotel
opening. Produce FF&E specifications for entire property.

·
Environmental plan strong
“green” orientation,

·
Develop corporate social responsibility
commitments and plan.

·
Management tools: MBO,
Benchmarking, Scorecard, Problem Solving - Pullman method

Quality Assurance:

·
Develop Quality Assurance
system, Q Control Audits; Statistics - “7 basic Quality control”
tools.

Human Resources:

·
Establish standards for
personnel performance and customer service.

·
Policies, SOPs, job
descriptions, task breakdown, training manuals.

·
Recruiting, hiring and personally
training entire staff. Coach hotel and restaurant managers.

Marketing, Sales, Public Relations:

·
Hotel, Resort, Restaurant
Marketing Plan; identify new trends, sales opportunities, segments.

·
Communication skills, P.
Point presentations; Creative, Innovative techniques for marketing.

Food and Beverage:

·
Multiple outlets management:
production, service and restaurant/catering sales.

·
Conceptualize new restaurant,
bar, catering – cooking methods and service techniques.

·
Recipes development, Cost
controls, menu engineering, yield factors, Optimizing
troubled costs.

Accomplishments:

·
European Union: 5 years
working as training leader for this EU funded program; training and coaching
more than 3,500 hotel employees in Honduras.

·
Panama Marriott hotel
opening: we started the first certified kosher catering department in the
entire country; in first year of operation, we exceeded 140% catering budget
sales.

·
Honduras Princess hotel opening: country was severally damaged by
hurricane but, we were able to follow our CPM, opening on time, reaching 25%
more occupancy than projected

·
Dominican Republic Barceló Garden hotel: beach Resort, F&B GSI improved from 72% to 89% in 4
months and also started the daily vegetarian buffet for 800+ guests, daily.

·
Honduras Gran Hotel Sula: with
rooms remodeling I increased rooms ADR by 65% in my first year as GM and
started the Quarterly Food Festivals, generating 38% more Food sales.

·
Africa, Lagos, Nigeria Planet
One Hospitality: remodeling ballroom design, to increase capacity by 50%; created
sales department and developed new continental gastronomy restaurant concept.

·
Ecuador, Guayaquil Gran hotel Atahualpa: started for the first time in
the city, Catering services; At the restaurant, implemented
new table side cooking and wine menu, increased 120% F&B sales.

Career history:

Aug. 1999 /present

HOTELCONSULT,  www.hotelconsult.org
Americas, Caribbean, Africa,

General Manager.

Planet One Hospitality, Lagos, Nigeria                                          (remodeling)              Link

Hotel and Villas Telamar,
Tela, Honduras                          (remodeling)              Link

La Ensenada (opening)
Beach Resort & Villas, Tela, Honduras. (opening)                    Link

Executive Hotel, Panama, Republic of Panama                                       (QAssurance)                     Link

Grand Hotel Guayaquil, Guayaquil, Ecuador                       (QAssurance)             Link

Jun.1998/ Jul.1999

PRINCESS HOTEL Boutique Imperial Hotels & Resorts, SPS, Honduras               Link

General
Manager (opening)

120
rooms, 6,000 sq.ft. Ballroom, Gourmet restaurant.

Occupancy
went up to 72% in first year of operation.

Recruited
ECM members, trained staff and opened on time despite Hurricane Mitch

Conducted
training for the entire hotel staff and lead the hotel opening process.

Apr.1995/ Jun.1998

FANTASY ISLAND Beach
Resort Dive & Marina, Roatan Island, Honduras                                    Link

General Manager

120
rooms, 3 restaurants, 2 beach bars, EP, and AI packages.

Worldwide
deluxe diver’s destination with a famous annual fishing tournament

Implemented annual budget, reports, recipes
and food controls

Generated 40% additional sales with new restaurant and food
festivals

Developed new market segments - South America, Europe, increased occupancy by 22%.

Oct. 1994/ Apr.1995

ARAB CLUB (Club
Hondureño Arabe), San Pedro Sula, Honduras                         Link

General Manager (opening)

4
restaurants, tennis/racquetball courts, Ballrooms: 25,000 sq.ft.

A Deluxe
Club for the most affluent market in the country.

Completed FF&E specs, ordered,
received, installed.

Recruited
the ECM and lead the staff training.

Themed
Catering functions in unusual settings.

Aug.1993/ Aug.1994

RAMADA RENAISSANCE Capella Beach
Resort, Dominican Republic                                 Link

General Manager (opening)

275 rooms, 2 theme swimming pools, 3 restaurants, spa,
dive shop.

Responsible for receiving buildings from constructing
company.

Entire hotel FF&E installation, testing, implemented SOP’s and
conducted staff training.

Feb.1991/ Aug.1993

GRAN HOTEL SULA -
C/J  Hotels,
San Pedro Sula, Honduras,                               Link

General Manager

115
rooms, 2 restaurants, F&B 24 hours,

Successfully developed very profitable Seasonal Food Festivals.

Increased
rooms ADR by 65% in my first year as General Manager.

Dec.1989/ Dec.1990

BAVARO Beach Resort -Barceló Hotels & Resorts, Dominican
Republic                                           Link

General Manager.

400 rooms, 2 restaurants, 3 bars, swimming pool, beach sports.

Developed vegetarian menu for 800+ covers daily Caribbean
buffet.

Food
and Beverage GSI improved from 72% to 89% in 4 months.

Earlier:

Director of Catering                              Marriott
Hotel & Resorts                                      Panamá, Rep of Panama

Director of Catering                              Marriott
Hotel & Resorts                                      Monroeville,
Pittsburgh, PA

Director of Catering                              Marriott Tampa
Airport                                         Tampa, Fl

Catering Manager                                 Marriott City
Line                                   Philadelphia, PA

Catering Manager                                 Marriott Atlanta
Airport                                         Atlanta, GA,

F&B Director                                          Holiday Inn Pittsburgh Airport                             Coraopolis,
Pittsburgh, PA

Hotel Sales
Manager                Hotel
Petecuy                                      Cali, Colombia

Maitre
d’ hôtel                          Hotel
Atahualpa                                    Guayaquil,
Ecuador

Hotel
F&B Manager                               Viscount
Hotel Trust Forte                   Miami, Fl

Maitre d’ hôtel
Chatham
Bars Inn “Leading Hotels”     Cape Cod, Ma.   Link

Hotel
General Manager             Gran
Hotel San Salvador                       San
Salvador, El Salvador,

Hotel Manager                                      Uurubamba and Cuzco Hotel                             Cuzco, Perú

Education and Credentials:

Food production, F&B controls,                                                                                     Cornell University,
Ithaca, NY.

Hotel
Design and Development                                                           Cornell University,
Ithaca, NY

Director
of Catering program                                                               Atlanta
Airport Marriott, GA

Food School
/Advanced Managerial Skills                                            Marriott Intl, Washington,
DC. Project Management                                                                                                              Architecture
Society, Honduras

Auditor ISO
9000/2000 (#831102X)                                                    SGS  / Panama

Specifying Job and
Role Competencies                                                SM
Company, Honduras

Innkeepers
Program                                                                            Holiday
Inn U. Memphis, TN

Advanced
Hotel Management Program                                                SENA
- Cali, Colombia.

Hotel
Management Program                                                                ENTURPERU
- Lima, Peru

Architecture
Peruvian University Sciences

Visual
Arts                                                                                            Engineers Natl. University, Peru

Computer skills:

Microsoft:
Office, Publisher, Visio, Access.       Project Management: Project, WBS Chart Pro.

Other activities:

US Warden – United States American Embassy – Tegucigalpa, Honduras

Peruvian Consul Ad Honorem –
San Pedro Sula, Honduras

Trainer –
Hospitality courses – Miami Dade
Community College, Florida, USA

Trainer
– Hospitality courses
– Ministerio de Turismo, San Salvador, El Salvador

Trainer
– Hospitality courses
– Hotel Escuela Madrid, Tegucigalpa, Honduras

References:                                                                                                                Link