Eugene J. Maes	(727) 641 - 4872
6080 80th Street North #101	emaes@hotmail.com

St Petersburg, FL 33709

SUMMARY OF QUALIFICATIONS

Industrious, highly motivated computer professional; certified as a CNA and Network Plus with a solid foundation, technically competent on a variety of software applications, computer hardware and network technology. Coordinate changes to computer databases, test and implement the database applying knowledge of database management systems. Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Render assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems. Analyze, test, and evaluate network systems, such as local area networks (LAN), Internet, Intranet, and other data communications systems. Research and recommend network and data communications hardware and software. Broad knowledge of Microsoft Office suite of programs: Word, Excel, Access, and PowerPoint.

RELEVANT EXPERIENCES

Network Administration 
•	Install, configure and manage network printers, hardware and operating system.
•	Install Windows Workstations; Manage files, folders and system resources; Analyze network traffic.
•	Configure clients, servers and install storage devices; Install and troubleshoot network cards and cabling.
•	Use diagnostic techniques to troubleshoot connectivity and network resource allocation problems.

Technical skills/Computer Proficiencies
•	Install hard drives, floppy drives, boards, NIC’s, modems, sound cards, video cards, backup systems, IDE/SCSI storage device, CPU’s, monitors, I/O cards, audio output devices
•	Broad knowledge and hands-on experience in the following software and operating systems: 
•	Oracle	 MS Office Suite	  Access	 GroupWise	 Windows 3.1, 95,98    Novell 5, 5.1   NT 4.0
•	DOS	 Outlook Express	  PL/SQL	  Solaris Unix  	 PC Compatibles         Dreamweaver   HTML

Data Administration
•	Design a database to Initiated Inventory tracking system for Computer inventory and software applications
•	Competent in using Microsoft Access to develop databases including queries and reports
•	Document structure and aspects of database solution
•	Work individually and part of a team in database development

Customer Services/User Assistance/Training
•	Facilitated the assignment of email address; back up files, server, maintain system
•	Identify requirements; communicated with users to best determine assistance and service
•	Analyze and recommend commercially available software; Determine user needs and conceive software solutions
•	Assisted company personnel in developing an understanding of both computer hardware and software applications

WORK HISTORY

Application Support Specialist One	City of St Petersburg	2001 – 2002
Network Administrator	Flagship Capital Services Corp.	2000 – 2001
Information Assistant	Flagship Capital Services Corp.	1999 – 2000
Fleet Supervisor	Trader Publishing Company	1985 – 1994

EDUCATION, ADVANCE TRAINING AND CERTIFICATION

Certification Associates	Certificate	Novel CNA	2001 – 2002
Iecubed	Training	Oracle 9I	2002
University of South Florida	Bachelor of Arts	Information Systems Management	1997 – 1999
St. Petersburg College	Associates of Arts	Business DBA	1995 – 1997