OBJECTIVE & DESIRED POSITION

To pursue a career utilizing computer technical, analytical, communications and management experience.

Project Manager, SR Business Analyst, Systems Analyst, Asset Manager

PROFESSIONAL SUMMARY

The ability to work within large corporate organizations on Information System projects that require problem solving and attention to detail. I utilize full life cycle project methodologies and recognize the resources, processes and information that will ensure successful completion of goal to be achieved.

EDUCATION

BSCS Management Information Systems
Limestone College - 2001
(Accredited)

Associate Public Service - Paralegal
Midlands Technical College - 1994
(ABA Approved)

Midlands Tech Ambassador - Scholars List - Graduated with Honors

HISTORY

PROJECT MANAGEMENT

Responsible for successful execution of assigned projects with agreed upon budgets and resources � Held accountable for utilizing corporate processes, tools, communication paths and policies to obtain project success � Facilitated requirements gathering by developing project teams and establishing communication plans � Managed 7-18 .NET business automation and corporate Information Technology projects simultaneously � Transferred functional and technical requirements to development teams comprised of 2-15 members � Managed IT related projects by consulting with business owners and IT Managers to refine project scope, requirements and life cycle timelines � Initiated and conducted JAD/RAD sessions � Created full life cycle project documentation � Gathered software requirement specifications and created appropriate mockup screens and use case scenarios � Utilized project management methodology � Proficient in using Microsoft Project and the preparation and maintenance of detailed project plans � Defined and created detailed project life cycle deliverables including project charter, risk analysis, gap analysis and design specifications � Coordinated and participated in reviews, revisions, testing and business notifications of product or service enhancements � Extensive use of CMMI Levels 1-5, MS Project, Excel, Visio and Word used currently in 2009


BUSINESS ANALYST

Participated in the review of business specifications to determine primary functions and scope of project objectives � Investigated and researched business and technical processes and formulated solutions � Managed 7-18 projects simultaneously of various priority levels � Worked with 2-15 developers and 8-48 end-users comprised of executives, managers and standard workers to identify business rules and data elements for UI design of new systems � Communicated with developers and business owners to gather, translate, interpret and document business, functional and technical requirements � Developed workflow process diagrams utilizing UML use case scenarios � Technical writing responsibilities included writing corporate user documentation for the end users � Performed application and user training demonstrations � Coordinated project administrative duties � Responsible for documenting project issues and coordinating resolutions � Provided timely and accurate communication with project staff throughout the lifecycle of projects � Ensured development objectives and user testing were performed � Created system and user acceptance test case scenarios � Documented and coordinated changes and enhancements of software products and services � Coordinated and assisted in the implementation of new or revised policies, processes and procedures � Reported analysis activities from requirements, design, development, testing, implementation and on-going maintenance to the project teams � Gathered and analyzed information from numerous sources to compile statistical reports for communication to employees and all levels of management � Developed analysis and reporting tools to track IT service requests � Designed and created corporate approved business forms and presentations � Provided knowledge transfer of vendor technologies � Extensive use of CMMI Levels 1-5, MS Project, Access, SQL, Excel, Visio and Word used currently in 2009


SYSTEMS ANALYST

Utilized software development life cycle processes � Documented process flows from RAD/JAD sessions � Developed plans for testing, implementation and successful completion of user acceptance � Served as Team Lead for several data management projects � Gathered requirements for application and database development projects � Automated export process used to extract data into Access for financial reporting and analysis � Verified the accuracy and completeness of data by testing against internal data sources � Developed automated information retrieval methods � Developed process to manipulate, create, alter and drop tables on server eliminating the use of slow make table queries � Reduced reporting times by writing queries and statements to facilitate timely data development � Designed, developed and maintained detailed database of all IT procurement requests and installations � Developed online tracking system for efficient set-up of incoming IT equipment � Designed and developed corporate database to enable efficient processing of incoming site development data for telecommunications corporation � Programmed and maintained several mass databases to manipulate, calculate, retrieve data and generate reports for mortgage corporation � Responsible for quality control of inventory database to meet corporate guidelines and regulations for utility company � Responsible for troubleshooting and technical assistance of end-user hardware and software performance � Setup end-user hardware and network connections - Installed and configured application and operating system upgrades � Provided end-user support for WAN and LAN to establish network connectivity � Provided end-user support of all Microsoft Office applications, Internet and Intranet operations� Extensive use of CMMI Levels 1-5, MS Project, Access, SQL, Excel, Visio and Word used currently in 2009

ASSET MANAGEMENT

Controlled MIS business workstation and server inventory for US sector of international optical manufacturer � Managed incoming 6.5 million dollar annual charge back process � Negotiated with leasing corporations and vendors concerning leases and purchased technical equipment � Initiated leasing contracts for procurement of equipment and validated certificates of acceptance � Researched specifications for new hardware implementation � Created and implemented procedures and policies for MIS asset management processes � Monitored and validated equipment requests through automated online workflow process � Responsible for interdepartmental data sharing and accuracy of data relating to IT assets and owners � Researched and resolved disputes of asset appropriations � Managed IT Procurement budget � Planned and developed automation upgrades for asset management tools � Reviewed both enterprise and global software license agreements to monitor and ensure user community compliance with the agreements � Maintained asset databases utilizing online tracking system � Maintained and updated online Asset management Intranet site � Responsible for initiating decommission and disposal of damaged and retired equipment � Provided business with reports on department inventory and costs � Co-managed break and fix maintenance agreements and services with Help Desk and Operations manager � Prepared month-end cycle reports exporting � Conducted semi-yearly review and evaluation of vendors and partnerships relating to hardware and software agreements � Liaison with procurement group to purchase and receive technical equipment � Liaison with support teams for the installation and deployment of all hardware � Liaison with engineering group to enforce hardware and software corporate standard specifications � Liaison with financial group to facilitate payment and invoicing details � Managed production scheduling and manufacturing specifications of two computer products using Oracle system � Managed local site for Atlanta based financial corporation, supervised two employees � Extensive use of SQL Server 2000, Excel 2003 Pivot Tables, Access 2003, HTML, ASP and Dreamweaver MX


DATA ANALYST

Extensive use of Excel including exporting and importing from Access, SQL and creation of reports and Pivot Tables � Evaluated and resolved complex commercial and industrial financial accounts for major utility company � Received EDI data and ensured successful integration of data to inter application files � Monitored transaction processing system using advanced SQL queries in Golden 32 and Polaris - Researched and resolved data load processing errors - Evaluated and reconciled data mapping of complex EDI Transaction sets in ESIDM, Analyzer and Ultra Edit applications � Maintained solid understanding of EDI standards and translation concepts. Audited advanced levels of billing exception errors and served on special projects as requested by management � Analyzed financial data using queries and macros and exported results into Excel for management review � Verified report data ties to data extracted from SAP � Database input by updates, requests, inquiries, investigations and decision making in several systems � Reconciled federal reserve transmittals, analyzed mortgage financial documentation for legal transferal of collateral � Responsible for problem resolution of damaged, defective and erroneous manufacturing shipments � Performed requested legal research for child support enforcement attorneys and specialists � Reviewed requests describing user needs and prioritized workload based on specifications � Identified project scope of corporate EDI rejections and reported status to management � Developed and prepared statistical reports using data generated from SQL and Access for communication to employees and management � Extensive use of Access, Excel, Word, Oracle, SQL and EDI applications

TECHNICAL SUMMARY

CERTIFICATIONS

Project Management � February 2009
Systems Analysis � February 2009
Software Business Analysis � February 2009
Customer Requirements Analysis � February 2009
Business Communications � Feruary 2009
Excel & Word 2003 Fundamentals � February 2009

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