Adopting Practical Points of Quality Management and Standardization to Improve Teaching English

 

Tjang Kian Liong

 

This workshop emphasizes that teaching English should be started by defining specific objectives to attain. A very important issue here is that teachers of English in Indonesia should teach their students as an effort to meet the needs of their students, who are their primary customers [Tampubolon, Daulat P (2001) Perguruan Tinggi Bermutu (page 74)]. The ideal “output” of teaching should then be strived for. The students – who are the customers, and companies and organizations, who are the direct users of educational outputs –  should emphatically be borne in mind as the most important parties through whom the quality of education processes can be reflected.

Tampubolon (2001) also mentions that if the teaching processes are not interesting, the students will feel bored and reluctant to join the classes, but if the students are interested and satisfied, different benefits can be obtained both by the students and the educational institution (page 70). Thus, the “processes” of teaching English should also be planned and conducted well.

This workshop also discusses how to improve and maintain the quality of education processes and how to maintain students’ (or customers’) satisfaction. The approach is through the implementation of some relevant theories taken from the Total Quality Management and through the standardization of the English lessons in the areas of lessons planning, teaching methods, materials, equipment, and evaluation systems. One very main idea is “to write what you do and do what you write” in relations to English teaching, accompanied by sustainable improvement

 

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Liong, T. K. (2003, October). Adopting practical points of quality management and standardization to improve teaching English. Paper presented at the 51^st TEFLIN International Conference, Bandung, Indonesia.

 

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