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Benjamin Adam Younkins
318 Mueller Ave, Apt 3
Crafton, PA 15205
(724) 664 - 4005
benyounkins@yahoo.com
http://www.geocities.com/benyounkins


Education
 Bachelor of Science, Computer Science with Minor in Business Management
 Graduated - May 2001
 Wheeling Jesuit University	Wheeling, WV
   3.475 GPA


Experience
Helpdesk Technician
06/04 – 08/04	Mellon Financial Group                     Pittsburgh, PA
  * Administrating accounts in Active Directory, Exchange, and mainframe
  * Nationwide phone and remote control support for end users 


 Deskside Support Specialist – 2nd Level
 01/04 - Now     GlaxoSmithKline / Xerox Global Services   Pittsburgh, PA
  * Upgrading users from Windows NT to XP while support both OS’s
  * Supporting iPaqs, Palms and Blackberry devices in Lotus Notes environment

 
 Helpdesk Technician
 05/03 - 01/04     Medrad, Inc.                            Pittsburgh, PA
  * Active Directory administration, some MS Exchange and SAP
  * Computer images built and rolled out, printers maintained
  * Install & some support ClearQuest, SAP, ProductCenter, Business Engine
  * 90%+ satisfaction rating on follow-up surveys
  * Responsible for tape backup and transactions with off-site storage

 Contractor, various short assignments
 11/02 - 5/03   Manpower and Associates                 Pittsburgh, PA

 QA Tester for Windows XP Migration
 08/02 - 9/02    Mellon Financial Group                  Pittsburgh, PA
  * Break/fail tested legacy software in XP environment
  * Submitted software with installation specs to InstallShield
  * Participated in software pushes over SMS and Active Directory

 Helpdesk Contractor
 04/02 - 07/02	FedEx Ground World HQ			Coraopolis, PA
  * Imaged, configured and installed over 200 computers in one month
  * Received contract extension due to exemplary work
  * Worked 2nd & 3rd tier technical support across nationwide network

 Helpdesk Technician (Internship)
 09/99 – 05/00    NASA National Tech. Transfer Center     Wheeling, WV


Helpdesk Skills
 - Applications Supported:
        Windows NT/2000/XP, Microsoft Office & Outlook, Active Directory,
        Visio, Lotus Notes, Internet Explorer, Netscape, SAP, some Linux
	
 - Environments Supported:
        Small (~100 employees) & Large (5000+); Governmental & Corporate;
        Users supported face-to-face, via telephone, & remote computing


Development Skills
 - Programming Languages:
        C/C++, HTML, JavaScript, CSS, OpenGL, ASP, SQL
 - Developmental Applications:
        Adobe Photoshop, Borland C++, Macromedia Dreamweaver