  |
Services Policies
We'll do all possible to offer our customers a pleasant experience when using this website and product. Please use the Contact US form to send us a message and share with us your experience related to the use of this website. We appreciate our customer input.
QUALITY Every aspect of Dilmah product is a manifestation of quality, beginning with the teas we offer our consumers, and extending to the equipment we use to maintain an industry leading standard of manufacturing excellence, to our packaging, and presentation of our tea. SHOPPING Our website is providing Paypal as a means for paying for your purchase. The customer can cancel the order at any time before shipping. We allow unconditional return of our product and will issue, at return time, the full purchase amount. For Customer Care department please leave us a message by using the Contact Us form from the main website menu. SHIPPING We use USPS First Class mail as a vehicle to ship your purchase. The USPS First Class Mail does not provide tracking numbers for shipping. For purchases larger than $50 we will ship via a trackable service. The product will be shipped within 24 hours after the order has been received. our CUSTOMER Dilmah values our customer, maintaining consistency in quality and taste to be as loyal to our customer as INTEGRITY Dilmah and the companies of the MJF Group maintain honesty and integrity in every contact, with customers, with retailers, partners and everyone we have the pleasure of working with. That honesty requires that Dilmah Tea is Single Origin, Single Region or Single Estate, concepts pioneered by Dilmah. This ensures that our customer knows exactly what is in our packs, and that we shall remain consistent in offering customers
|
|||||