Introduction
The Public Service Electric and Gas Company, commonly known as PSE&G is a regulated, publicly owned utility company in the state of New Jersey, U.S.A. The company is headquartered in Newark N.J and has three principal subsidiaries: Public Service Electric and Gas Company, PSEG Power, and PSEG Energy Holdings (PSEG Global, PSEG Resources and PSEG Energy Technologies).
PSE&G is a $25 billion diversified energy company, one of the largest combined electric and gas companies in U.S., and PSEG Power, is an independent power producer with more than 16,000 megawatts of generation in operation development. The company invests, also, in overseas independent power plants and distribution systems.
History Facts:
The Public Service Corporation was formed in 1903, by amalgamating more than 400 gas, electric and transportation companies in New Jersey. The first named Corporation's president was Thomas McCarter and he held the position until 1939. The major component of the company at that time was transportation; ferry, trolley and later on bus services. In 1928 Public Service Transportation merged with Public Service Railway Company to form Public Service Coordinated Transport. Involvement in transportation ended in 1980, when PSE&G sold its transportation system to the State of New Jersey. After that, Public Service consolidated its gas and electric interests into Public Service Electric and Gas. In 1943, Public Service became, once again, a stand-alone company. In 1948, the company was renamed as Public Service Electric and Gas Company (PSEG). In 2000, PSE&G was split into PSE&G, a regulated gas and electric delivery company in N.J. and PSEG Power, an unregulated US power generation company. PSEG Service Corporation was formed to assemble many shared support services in one organization that supports the operating subsidiaries.
Exelon, Delmarva Power, FirstEnergy are top competitors for PSEG, however, in December, 2004, PSEG and Exelon decided to merge. The merger is anticipated to go into effects 12-15 months from the announcement.
MIS Focus:
PSE&G Company pays a lot of attention to serve its customers as best as possible, providing exceptional customer service, good quality and efficiency. PSE&G currently serves nearly three quarters of New Jersey's population in its 2,600 square mile service area across the state from Bergen to Gloucester Counties. PSE&G is the oldest, and the largest provider of gas and uninterrupted electric service. The company transmits and distributes electricity to 2.1 million electric customers, and natural gas to 1.7 customers in New Jersey.
Using advanced and computerized technologies, like a Computerized Maintenance Management System (CMMS), SAP software with the plant maintenance (PM) module, mission-critical application software, PSE&G's Customer Information Center (CIS), Public Service and Gas Company, can serve its customer very fast and efficiently.
These days, PSE&G offers 24-hour, seven-day-a-week emergency services and appliance service contracts. Also, products and services offered by the company include: the sale, installation and maintenance of commercial outdoor lights, and the reading and billing of meters for other utilities or municipalities. Moreover, as part of the NJ Clean Energy Program, customers can participate in a variety of energy efficiency programs that can help save money and energy.
Conclusion:
We can easily say that PSE&G is a very successful customer-oriented company. The advanced technology and usage of management information system in the company's everyday tasks, for sure, make PSEG consistent and reliable company, which does whatever it take in order to deliver the highest quality service. PSEG was ranked # 176 on the Fortune 500 ranking for 2004.
Seeing PSEG and MIS cooperating together, my team decided to pick PSEG as the topic for our Web Poster Assignment.
As I was looking for information, mostly using Internet, I realized that practically everybody is connected somehow with Management Information System. Everybody needs it nowadays: companies, institutions, schools, even at the house, we use MIS in one way or another. It brings us into new technological, computerized reality that everybody has to face with.
