Edward B. Miller
P.O. Box 5423, Knoxville, TN 37918
(865) 771-0042
[email protected]

Seeking an entry-level position in the capacity of:
Information technology

• Offer four years of experience in computer technical support and software support.
• Analytical, detail oriented with strong leadership skills and problem resolution skills.
• Maintain excellent communication, time management, and work force management skills.

Languages: Java script, ASP, PHP, Html, and CSS
Software: Windows 98/2000, NT, XP, Vista, Microsoft Word, Excel, Access, and Power Point, adobe acrobat professional, Photoshop cs2, Dreamweaver, Fireworks, and Flash.

Relevant Experience

Training and Implementation

• Worked within the team to help install, configure, and implement new software.
• Instructed new trainees in how to properly use and maintain many necessary software systems.

Help Desk Support

• Work closely with a help desk team, providing hands-on support to end users with hardware and software

Education
Pellissippi State Technical Community College, Knoxville, TN
Associate of Science degree in Media Technologies with Emphasis in Web Technology,
Jan 2005- Present; GPA 3.5

CIW Master Designer Certification: Awarded for completion of combined Certifications

CIW Professional Site Designer Certification: human-factor principles in designing, implementing and maintaining hypertext-based Web sites using authoring and scripting languages, content creation and management tools, and digital media tools.

CIW Professional E-Commerce Designer: relationships among marketing, promotion, customer service, user interaction, purchasing methods and secure transactions by using SSL and SET, payment gateways, inventory control, shipping and order information, and site performance testing and evaluation.

CIW Associate Certification: Awarded for validating my skills in web browsing, email, networking, project management, and web development.

CIW JavaScript fundamentals: Awarded for validating my skills with JavaScript functionality and use.