Erin M. Blair E-Mail: eblair@sonic.net Job Objective: To obtain an entry-level office support position. Summary of Qualifications * Excellent written and oral communication. * Excellent typing ability (45 WPM). * Adept at numerical and alphabetical filing systems. * Proficient regarding IBM and Macintosh operating systems and has working knowledge of Microsoft Office, including Excel, Word, Access, and PowerPoint. * Hardworking, punctual, and fully adaptable at any situation. Relevant Skills and Experience Office Support * Has studied and trained on the following: 10-key, Business English, Business Math, presentations, schedules, time management, prepared office manuals, project management, and assorted business procedures. * Answered phones with over 20 extensions, transferred calls, and took messages. Troubleshoot and maintained the Pitney Bowes (tm) copier machine; photocopied documents as needed. * Proven ability to fax documents to other clients. * Received and sorted mail with 100% accuracy. * Excellent at both alpha and numeric filing systems. Has working knowledge on the proper procedures to create file folders for new clients and how to attach documents to file folders already in use. * Excellent ability to 10-key and keyboard by touch (45 wpm) with 100% accuracy. Keyboarded business documents and invoices as needed. * Successfully planned and executed travel arrangements. * Excellent written and oral communication skills. * Effective team player. Computer Skills * Proficient using IBM and Mac operating systems and Windows 95/98/Me, Microsoft Office 1997/2000, WordPerfect, and Adobe Photoshop software. * Excellent knowledge of the Internet and its related software programs: Microsoft Outlook, Microsoft Navigator, and Netscape Navigator. * Has full working knowledge of every Internet search engines, and to name a few: Yahoo, AltaVista, and MSN Search. Desktop Publishing/Administration * Successfully published three formats of the LEA Newsletter: paper, e-mail, and web. * Founded LEA Newsletter for Lea Salonga fans in the Music Forum at Prodigy Online in 1994 and then branched out on the Internet. It went from an idea to reality to a thriving newsletter with over 100 subscribers and a staff. * Interviewed subjects for articles for publication. * Advertised and promoted the newsletter in the Filipino and the Theatre Arts communities on the Internet. * Administered mailing list and newsletter via record keeping, assigning projects, keyboarded letters to fellow subscribers and staff, and other assorted tasks as needed. * Researched articles for publication. * Keyboarded articles into templates for publication. * Designed the layout of the newsletter for publication. Customer Service * Helped clients solve their problems with a calm, professional manner. * Distributed art lockers for students with a professional manner. * Provided students with information about the Art Department's courses Freelance Writing * Successfully published articles in "The Barricade" (a Les Miserables fanzine which ceased publication this year), "Sun and Moon" (a Miss Saigon fanzine) and in the LEA Newsletter. * "Searching for the Truth", a fan fiction of the X-Files television show, was published in the D-Files, a Netherlands fanzine for the show in 1998. * Edited and proofread various unpublished stories, poetry, novels, and poetry for a possible publishing on the Internet. * Taken Creative Writing at Santa Rosa Junior College in the Fall 1999 semester. Employment History 2000 - 2001 Clerical Assistant Santa Rosa Junior College Art Department, Santa Rosa, CA 1994 - 1998 Owner and Editor Lea Newsletter, Rohnert Park, CA 1993 - 2002 Dining Room Hostess Burger King, Rohnert Park, CA 1993 File Clerk Golden Gate Insurance Brokers, San Rafael, CA 1991 - 1992 Receptionist Mission Rafael Insurance, San Rafael, CA 1987 - Present Freelance Writer Self Employed, Rohnert Park, CA Education 1991 - 2002 Santa Rosa Junior College Santa Rosa, CA General Education; Majored in Communication Studies/Business. Associate of Arts degree.