M A N A G E M E N T   1
Prepa Contempor�nea
5o. Semestre, agosto-diciembre, 2004
UNIT VI
QUALITY OVERVIEW
7.1 QUALITY, THE CONCEPT

7.2 TOTAL QUALITY MANAGEMENT

7.3 KEY QUALITY IMPROVEMENT CONCEPTS
7.3.1 Processes and Systems
7.3.2 Customers and Suppliers
7.3.3 Quality
7.3.4 Benchmarking
7.3.5 Teams and Teamwork
Exercises for Unit VII
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