Objective

I am looking for a challenging position to further my knowledge and expertise.  I am looking for a career where I can grow and contribute to others around me, as well as the number one priority, benefiting our customers.

Education

1995-1999                     Deer Valley High School                  Phoenix, AZ

Diploma

2004-2006                     Rio Salado Community College         Phoenix, AZ

Working on Associate Degree in Information Technology

Work experience

2002-Current                  USAA                                             Phoenix, AZ

Member Service Specialist

§     Establish strong rapport and relationships with all member contacts by using Integrity Selling.

§     Provide efficient, professional service to new and existing customers.

§     Educate members with information on their Automobile and Homeowner Insurance contract by explaining definitions and communicating via mail, telephone and electronically.

§     Process maintenance requests to reflect customer needs and recommend solutions to protect members financial security.

§     Front line underwrite all policy inquiries and adjustments.

§     Evaluate risk and determine acceptability. Inform members on accounting and pricing differences.

1998-2002                     American Color                               Phoenix, AZ

Customer Service Representative

§     Provide customer service both in person and over the phone. 

§     Coach new employees in project facilitating and customer service. 

§     Coordinate press dates while managing production to meet press dates. 

§     Establish new business relationships.

Skills

I am able to speak moderate Spanish and am familiar with all Windows operating systems, Microsoft: Excel, Word, Publisher, Access, PowerPoint, Adobe: Photoshop, Illustrator, and Quark XPress.