An internationally renowned consultant whose work led to the transformation of the post-war Japanese economy.
His 14 points are as follows
1) Create consistency of purpose for improvement of product & service.
2)Adopt the one philosophy
3) Cease dependence on mass inspection
4) End the practise of awarding business on the basis of price tag alone.
5)Improve constantly and forever the system of production and service.
6)Institute training
7)Adopt and institute leadership
8)Drive out fear
9)Break down barriers between staff areas
10)Eliminate slogans, exhortations and targets for the work force.
11)Eliminate numerical quotas for the work force; elimniate numerical goals for people in management.
12)Remove barriers that rob people of pride of workmanship
13) Encourage education and self improvement
14) Take action to accomplish the transformaion
