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1407 Warren Ct
AIX system administration – Integrated Solutions Group, Hutchinson, Ks I was hired for my expertise in AIX/Unix systems administration and my background in customer support on Intel/Windows environments. I was part of 4-man technical support team to support customers of medical (PDSMed) and agricultural (Agtrax) clients. The Agtrax customers are exclusively based on IBM RS/6000 hardware with AIX operating systems. The PDSMed clients are primarily Windows based systems with a minority of AIX and Sco Unix systems. The medical Unix systems were all operating on obsolete versions of the software and hardware. I was charged with preparing all servers sold to Agtrax clients for installation. This required loading the OS, installing the Agtrax software, installing internal components as required and preparing all networking configuration. I also went to the customer sites to install and configure these servers as well as to install hard drives, asynchronous cards, network cards and other peripherals to resolve problems after the fact. I was also in process of upgrading the Agtrax servers with the latest version of AIX as a requirement of newer versions of the Agtrax software. I documented many processes that had never been recorded by previous staff
for future reference. I standardize procedures for installation and
configuration of RS/6000s and other Unix platforms. I also developed quick
references of AIX/Unix commands for the use of other technical support staff
members. Due to the fact that 90% of my work was for the Agtrax customer, there was concern by management that Agtrax was footing the bill for my salary. A political decision was made by management to terminate me due to the distribution of my time. I had supported all of the PDSMed problems as required but it was so small a percentage of my time that Agtrax didn’t want to continue to pay me salary in spite of the excellent support I had provided them. February 2002 through January 2003
AIX system administration – CDI Technical Services – Kansas City, Ks Oct 2000 I was contacted by a technical recruiter to take a contract position in Kansas City as an AIX/Unix systems administrator. CDI contracted me to IBM Global Services who had the IT support contract with Aventis Pharmaceuticals. I was hired for this position and started work in Kansas City Jan 2002. The staff on site supported a server farm of AIX and HP/UX and Sun Solaris servers. These provided database warehousing and computing support to the Aventis customer worldwide. I was part of the team that rotated a pager for 7/24 support of the servers. We answered calls from the IBM operations center when errors or problems were identified on servers. During my tenure I documented critical processes and participated in the installation of remote monitoring tools for the operations center. I developed documentation of repeatable procedures for installation of tools and server configuration components. My contract ended Nov 2001 and CDI was unable to place me in another position due to the aftermath of Sept 11th. I returned to Derby Dec 2001. January 2001 through November 2001
I was one of 5 individuals that were selected to be AIX systems administrator for a Wichita campus wide engineering environment designated Single Glass. The platform was IBM RS/6000 workstations running AIX with access to any and all networked applications within the Boeing network. The number of engineering workstations varied from 1400 to 2000 over my tenure with the group. We provided 7/24 on call support and implemented all change activities on the entire installed base. I spent 2 years located on site with the customers during my time with the group and providing first level problem determination and pro-active support to all the customers. I developed numerous easy to use procedures on resolving hardware and software problems in the field. I participated in the initial loading and installation of approximately 400 of the first RS/6000 workstations before a workable contract with IBM was adopted to provide this support. I documented this load procedure to be used by the IBM staff once they were in place to assume this responsibility. I left this position for the contract opportunity in Kansas City. November 1996 through January 2001
I was the lead over a group of 4 to 6 techs that were charged with the responsibility of moving and installing PC workstations and peripherals at end user locations all over the Boeing campus. We worked an on-line queue that provided the existing location and the move-to location of a workstation and all of its networking and components. Platforms included IBM / Intel based pc’s, Macintosh computer, 3270 dumb terminals and printers as well as engineering workstations, plotters and networking components. For the benefit of the group, I documented our standard procedures on line and in hard copy. I documented problem resolution procedures as well for reference by the staff while in the field. All of these documents were available on-line for quick use in the field and a loose-leaf notebook was also provided for the staff. January 1992 to November 1996
Originally hired as part of staff manning the computing helpdesk for Boeing Wichita. I provided first level helpdesk support for 3270 mainframe users and limited PC workstation support. The staff also was the single source of password-reset help for any users to the Boeing Wichita mainframe computers. I documented the entire password reset procedure and published to the end user community a password reset brochure to assist them in resolving password related problems. I also developed an online source of procedures and documentation for the internal helpdesk staff to use in addition to their hardcopy collection of procedures and documentation. As a Total Quality Facilitator, I assisted computing organizations in documenting their internal procedures for the purpose of identifying areas of potential improvement. I worked with several groups that were part of computing operations and support services in completing these required documents. November 1988 to January 1992
After completing training in mainframe computer operations, I was moved to the helpdesk position answering end user calls from all over the Sedgwick County. Anyone with computer access with the county structure had my phone number to call for assistance. Users of the Sedgwick County environment were primarily 3270 mainframe terminal users. It wasn’t until 1988 that the first IBM PS/2s became part of the county computing structure. I documented all of the procedures that were a part of the helpdesk job description. In concert with an IBM Systems Engineer, I documented the complete Change Management and Problem Management procedures for county computing in order to qualify or a reduced maintenance contract. The result of my exhaustive documentation was that the monthly cost of computing support from IBM was reduced $5,000. My documents were then recognized as the proper way to document these types of technical procedures and were then used by IBM as examples for other customers documenting their procedures. January 1986 – November 1988
Friends University – Bachelor of Science – Oct 1987 Friends University Master of Science Dec 1991 IBM Technical training AIX Basics, System Admin, Advance System Admin TCP/IP networking |