840 North Dearborn St
Indianapolis, IN 46201
317-809-7835 (Cell)
Experience
July 2007 – August 2007 Adecco Indianapolis, IN
Adecco Staffing
Customer Service work for Safeco
Take inbound calls
Setup new claims for weather related accidents
Transfer caller to the correct adjusters for any information on their claim.
November 2006 - Present T.A.C. Worldwide
Unisys Inc. / Fair Issac Project
Installed new Dell D-610 laptops for Fair Issac Corp. in Indianapolis
Migrate legacy data over to new pc via Dell Data Direct
Keep track of both old and new machines
Unisys Inc / Greentown School District Project
Installed replacement GX-270 Dell main boards for a school district in central Indiana
Intelligence / DSI Inc. Project
Installed new all in one pc's at three locations in Indianapolis
Installed windows updates
Configured new computers for the network access
BlueCurrent / Clarian Health Network Project
Install new Dell computer systems for Clarian Hospital Network
Migrate legacy data over to new pc via Dell Data Direct
Keep track of both old and new machines through a web based program
Setup networked printers
Setup SSO login software and Trend Micro Software
April 2006 - November 2006 Adecco East Chicago, IN/Indianapolis, IN
Adecco Staffing
Warehouse general work for G.E. in Munster, IN and for CVS in Indianapolis, In
Jan. 2003 – March 2006 Product Development Corp. Aurora, CO
Customer Service Rep. / Dex Large User Rep.
Use PDC Distribution Class Scheduling System
Keep up to date on all telephone book delivery schedules
Answer incoming calls to setup orientations for people to deliver telephone directories
Lookup and either reschedule or cancel an orientation for a caller
Lookup information for the caller such as where the orientation is located
Answer any questions that the caller may have
Explain the requirements of the position to the caller
Call large user companies to verify correct delivery information and number of telephone directories that they need during the next delivery
Run class reports for the delivery stations every night
Fax or e-mail the reports to the correct stations so the stations know who will be showing up to attend the orientations to deliver the phone books
Keep track of the fax and e-mail sent to the stations
Keep an open line of communications with the station managers to verify class schedules, start and end dates, and any other information requested by the station supervisors
Research disconnected or wrong phone numbers for the Large User team
Verify the correct Dex directory on both print and cd rom editions that companies are entitled to receive at no charge
Jan. 2003 – March 2006 Atek Services Inc. Lakewood, CO
www.asivideoscrapbooks.com
Desktop and laptop support
Installing and maintaining hardware and software on both the PC & Mac
Dec. 2002 - Jan. 2003 Office Team Aurora, CO
Mail Room Clerk (Temp Job)
Sort incoming UPS, FedEx, USPS, and Airborne packages
Deliver packages to the correct departments
Pick up daily mail and packages to go out to USPS, & FedEx
Use USPS postage meter to send out USPS mail
Deliver copy and laser paper to the various departments
Schedule and setup conference rooms for various departments
Oct 2002 - Dec 2002 SOS Staffing Aurora, CO
Data Entry / Cash Room (Temp Job)
Verify yearbook order forms by correcting any inaccuracies
Sort incoming yearbook order forms for processing
Sort yearbook payments for processing
Feb 2002 - Sept 2002 Xentel DM. Inc. Denver, CO
(303)-650-1110
Fund Raiser
Use an automated system to reach private residences to raise funds for police, firefighters and veterans
Raised $6,000 in September for the first nineteen days
Maintained a tracking sheet in MS-Excel to track my performance
Aug 2001- Jan 2002 Self Employed Aurora, CO
Computer Consultant
Sell new personal computer parts
Upgrade pc to customer needs and repair pc's
Consult on customers needs in computing
Feb 2000 - June 2001 Chosen Inc. Littleton, CO
(303)-730-7530
Office Management / Sales / Service
Order computer parts for stock and customer projects
Handle returns to vendors for credit or replacement
Handle payments to vendors
Sell new personal computers and parts and service needs
Repair or upgrade personal computers
Consult with customers on computing needs
June 1999- Jan 2000 Olsten Staffing Denver, CO
Data Entry
Enter medical pre-authorizations into computer system
Sort incoming daily mail
Filing daily mail to insure correct entry into system
April 1999- June 1999 Equus Computers Denver, CO
Computer Tech
Build new computer systems to customer specifications
Organize building and burn in time to get systems out on time
Test all new systems to company and industry standards
Sept 1998 - April 1999 Mt. Peak Resources Denver, CO
Computer Tech
Build new computer systems to customer specifications
Organize building and burn in time to get systems out on time
Sell new computer parts and services
Consult customers on their computing needs and budgets
Test all new systems to company and industry standards
Jan 1998-Sept. 1998 Jalmon Enterprises Aurora, CO
Customer Service Rep / Website Development Support
Answer incoming emails for membership information
Setup customers with membership accounts
Scan pictures into Ulead's Photo Impact 5.0
Upload pictures to website server
Update website HTML to show new pictures on the site
Evaluated web traffic
Host web chat rooms to maintain a certain level of decorum
Ban chat users who violated the rules of conduct
Oct. 1997-Jan. 1998 Tech America/RadioShack.Com Denver, CO
Customer Service Rep
Answer incoming telephone calls
Checkout customers with their purchases
Answer customer questions about our products and policies
Help cleanup the store sales floor
Label our catalogs with our store location stickers
July 1997-Oct. 1997 Norrell Personnel Aurora, CO
Telephone Tech Support / Customer Service Rep
Answer incoming telephone calls for computer tape drives
Help the customer over the phone to install their tape drives
Help customers install, reinstall or uninstall the software and drives
Answer all questions that the customer has
Escalate the customers to a higher level of support if need be
Feb 1997-July 1997 S&L Telecommunications Denver, CO
Telephone Sales Rep (Telemarketer)
Use computer dialer to reach residences for sales of newspapers
Inform customers of the rates for their local newspapers
Answer questions that the customer has about the newspaper
Sign up customers for their local newspaper
Sept 1996-Feb. 1997 Denver Post Denver, CO
Customer Service Rep
Answer incoming telephone calls in a call center environment
Setup customers with new subscriptions to the Denver Post
Place subscriptions on vacation hold
Cancel subscriptions to the newspaper
Answer customer questions on their accounts
References
Darsana Pagliasotti 303-375-0700
Product Development Corp. 831-333-1100 (Corp Hq)
Administrative Assistant
12301 Grant St
Denver CO 80241
Frank Martinez: 720-962-0669
Atek Services Inc.
President
W. Iliff Ave
Lakewood, CO
Michael Dryer 317-213-8715 (Cell)
Team Lead [email protected]
BlueCurrent Inc.
Montez Washington 317-748-4692 (Cell)
Team Lead
Blue Current Inc.
Indianapolis, IN
Darin Tucker 317-334-8726
Boss
Blue Current Inc.
Bob Gilchrist 781-251-8644
TAC Worldwide
888 Washington Street
Dedham, MA 02026
Chris Barnett 317-654-8446
Indecon Inc.
115 W. Washington St Unit 1310
Indianapolis, IN 46204