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| Testimonials |
| Copyright 2001-2006 Donald J. Barletta. All rights reserved worldwide. |
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| "Dear Don - Dealing with you was a pleasure. If we hadn't liked you, we wouldn't have stopped back. We liked your attitude from day one. You got the message across that you wanted to sell us a car without being pushy or pressuring us in any way. We also liked the fact that you knew your vehicles and had an answer for all of our questions." -- Philipsburg, PA "There is no comparison to (our) past experiences of purchasing a vehicle. Everyone was very friendly, which made our overall experience less stressful. Thanks to Don, we know everything we need to know about our new XL-7. Thanks again." -- Huntingdon, PA "Good morning Don. The customer service that has been provided to me by you and other Five Star employees that I have come in contact with has been outstanding! There isn't anything that comes to mind that I would suggest you or Five Star change." -- State College, PA "Hi Don. Your presentation was very thorough. You explained things in a way that was easy to understand and made sense. Both of my sons said that they were impressed with how knowledgeable you were. I decided to purchase a vehicle from you for several reasons. One was the way I was treated by you on the first day when I stopped to look at the Suzuki's. I took a test drive. I liked what I was hearing about safety, features, etc. Steve the owner walked over and introduced himself also. Everyone was friendly and I was made to feel as though my opinions mattered. All of our questions were answered. Overall, people at Five Star are pleasant and informed about the Suzuki's. We were made to feel that our feelings and opinions mattered. I have been looking at vehicles for four months, and I have not been at a dealership that has been so helpful and friendly. Keep up the great work!" -- Philipsburg, PA "I would say that you did things just right. It was relatively low pressure, and we are very happy with our purchase." -- State College, PA "Hi Don. There is nothing more you could have done to make our buying experience any easier or nicer. We were very pleased with you and your service. We were looking for a vehicle with more space and now we have one. We will not hesitate to do business with you again. You and the staff at Five Star are great to deal with. We couldn't be any happier! Thank You!" -- Milroy, PA "Don, I want to thank you for your time and consideration. We found you to be very polite and knowledgeable about the XL-7. I was impressed with the manner in which you and your staff treated us, and made every attempt to answer all of our questions." -- Bellefonte, PA "Your service was great. We will recommend you to others." -- Tyrone, PA "Don, I have waited until now, 3 months after my purchase, to reply to you. I think my comments will have more meaning to you, since the "honeymoon" period is now over. As I stated to you in our visits to 5 Star, new car or used car buying is not an experience that many can say they look forward to doing. The first thing I liked about 5 Star was that no one jumped on me as I came in the door. Your pleasant, "Can I help you look at anything today?" was a refreshing approach. In addition, I thought your knowledge of the Suzuki line was (and is) incredible... and I have told many about your knowledge base. Steve was another bright spot, as my pursuit of my new vehicle took me to the "price is right" part of the show. I have always felt a bit uneasy when a salesman has to keep running back and forth to "check with the boss" about a price debate. When Steve came over I could tell that I was dealing with 2 guys who had their act together. No social climbing and clawing, I felt like both of you really and truly wanted me to get a vehicle from 5 Star, but more importantly, get into a vehicle that I could afford. That my friend is where I think your business is so different from the others. People want a vehicle that looks good and also a payment that lets them have enough cash so that they can take that vehicle and go and do things with it, not just look good sitting in the driveway. I came to your dealership because people told me that 5 Star was different from other dealerships... and I saw first hand that they were right. I also appreciated the time to think over the deal, not the usual "you have to decide tonite or the deal is off" syndrome, that can really leave a customer in the panic mode. I currently hold 5 Star in high regard, and I have recommended Don Barletta to people who are in the market for a vehicle change.... NEW or USED !" -- Lewistown, PA "Hi Don. The reason we chose to do business with you is quite simple - your no pressure informative style! Kathy, Jennifer and I all appreciated your desire to provide the information we needed to make our decision without attempting to force us to make that decision before having an opportunity to think about it. I know we all valued this very highly in our dealing with you. Having a high quality product at a great price didn't hurt either." -- Pine Grove Mills, PA "Hello Don. Your were very informative and confident at your job. You were also very friendly and that helped me also." -- State College, PA "Hi Don. We were very impressed with your knowledge of the vehicles that you sell. You conveyed to us that you take pride in what you do and the products you offer. We would not change a thing. We felt very comfortable dealing with you. Many sales people try to pressure you into buying, but you gave us the facts and let us make the decision, and we respect that. We had a good experience buying a vehicle from you and we have told our friends and family." -- Howard, PA "I couldn't imagine anything that you would want to change about the way you approach people. Your kind and patient style was very relaxing and both Deb and I were glad that we hooked up with you. Personal relationships are what make the sale, and you are very personable indeed. Your product knowledge along with your personality and of course the vehicle itself, was (and is) a fine package indeed!" -- Reedsville, PA "Don, you are a no pressure, pleasant, approachable kind of salesman. We felt very comfortable dealing with you. You answered all of our questions in a very knowledgeable way. At no time did we feel that we were being rushed into anything. Thanks for being so understanding and helpful to us. Keep up the good work and continued success." -- Harrisburgh, PA "We both thought that your manner of salesmanship was very good -- not too much pressure, friendly, informative, etc.. The loan approval process was also very easy and quick. We came to Five Star because you happened to have the car we were interested in. We had done a reasonable amount of research before we came to see you, so we knew that you were asking a fair price. We also appreciate the follow-through by you and your service manager on the repairs that you had agreed to. He was very polite and helpful as were you! Thank you again for all your help." -- State College, PA "Don, we just happenned by that evening and spotted the Ford Windstar minivan on your used car lot. It was already past your closing time but you were more than happy to stay late to show it to us. You were not pushy, so that was the first thing in your favor. We appreciate the time you took with us; it was not "right in" and "right out" and on to the next customer. Most new car dealers do not give equal time to used car buyers. You treated us very well and we were pleased with the overall transaction. We will continue to share the good experience we had at your place of business with others!" -- DuBois, PA "Don, I would like to say that your efforts in sticking with us through the entire transaction process were helpful. We also appreciated NOT having to play 50 questions. Sharon and I look forward to having found a dealership and people like you that are still one-on-one and treated us like someone you wanted as a customer." -- State College, PA "Don, I really felt comfortable dealing with you because of your low pressure approach. You didn't ask me 'what can I do to have you take that car home tonite'. I wasn't left sitting and waiting on an answer from a manager as I have been numerous times in the past at other dealerships. That whole waiting game that other dealers use in negotiations really makes the experience unpleasant. In general, I did not get the runaround that I have gotten in the past. Thanks, it made my decision easy." -- Huntingdon, PA "I don't know if there is anything you could have done to make the experience any better. I have never had any luck with any other car salesman. For me that goes with the territory. However, I will say that the experience I had at your dealership with you was very enjoyable. All my questions were answered and no one made me feel like my questions were stupid. Also you did not try to sell me the first thing that you showed me. Most often in my experience, a salesman will hone in on one product and try to shove it down my throat. Or they'll ask me why I don't like something and make it sound like I don't have a right to feel that way. I didn't get that feeling from you. Even when I left your dealership after my first visit, you didn't make any last ditch efforts to buy that evening. After I did some research on the internet, I was happy to return to your dealership and test drive the vehicle I was looking at during my first visit. Thank you and the rest of the staff for making my experience an enjoyable one!" -- State College, PA "Don, you have a good knowledge of the product. You are not afraid to say "I don't know". When I asked you something you didn't know, you found out the answer. You were enthusiastic without being pushy." -- Pleasant Gap, PA "Don, you were very friendly. You took your time in answering my questions and showing me around. You were also helpful in giving me your own opinion on some things. Finally, you gave me very good prices. I'm likely to come back to you for future business. Thank you and take care." -- McClean, VA "There is NOTHING that you could do better. NOTHING! You should continue to do exactly as you have been. Give your new customers exactly the save service that you gave us. You gave us a very pleasureable experience with our vehicle shopping needs. We haven't purchased a new vehicle in a long time, and we were a bit unsure as to what to expect; but you made us feel welcome from the get-go. Your natural ability to make us feel at home and not pushed, really made our trip fun. We didn't know you before we did business with you, but if we would have, we would have chosen you from the start. Thanks again for a VERY pleasureable experience." -- Brockway, PA "Dear Don. We like and appreciate everything you did for us. Thank you for being so kind and patient (we admit it took us a long time to make our decision). Our new car runs great, and we are very happy about it. Our Korean friends suggested you. It seems that you have a good reputation among Korean people here. Thank you, Don!" -- State College, PA "Hi Don. First let me say thank you. We both love the car. To give you some feedback on your service; you are a great salesperson!! Very knowledgeable on the subject. The only thing that would have sold us sooner, might've been the opportunity to keep the car for the weekend. Or overnight. I hate to be rushed, not that you did. Lord knows I took my time. And having that full tank of gas is always a plus, a good brownie point. I will rave all about you and Five Star. Again many thanks." -- Petersburg, PA "Don, I think you made things as easy for us as you could. We did business with you because you didn't give up on us, and you were willing to try to help us as much as you could. It seems as though the whole team there tries to help as much as possible. We made the trip to North Carolina without any problems and we hope that the car will be of service for many years. Thank you." -- Port Matilda, PA "You were extremely friendly, courteous, and knowledgeable about the vehicle we were interested in purchasing. Thank you again." -- Howard, PA "We needed a vehicle. You have good hours of business. (We just don't understand the car dealers that are closed when we full time workers are looking to buy a vehicle). You had the vehicle that we really liked and met our budget. And the price was right. Everyone was knowledgeable and helpful, but not overbearing." -- Port Matilda, PA "Our experience with your dealership was great. We were very impressed with your detailed knowledge of your vehicles and enjoyed meeting you. Our experience with other dealers up unto the day we came to Five Star was, "Here's a vehicle, let me know if you want to drive it." You were not like that. We were impressed and appreciative of the time you spent with us. PS. Our XL7 is kid approved -- they love it!" -- Milesburg, PA "Don, you were knowledgeable, kind, and courteous, so there is nothing for you to improve on. I researched the mid-sized SUV's that would seat seven. I found the Suzuki and we liked its price range. My wife really loves her new car and once again thank you for your kindness." -- Renovo, PA "My husband wanted me to look at a Suzuki because he was very impressed with how safe the vehicles are, and that's very important to us. One of my employees had recently purchased a Suzuki and she loved the vehicle and the service you provided her. I looked at her vehicle every day parked outside our building and I really liked the way it looked. My husband and I drove to Five Star one Saturday afternoon 'just to look' at what was offered, and the 0% financing didn't hurt the trip at all! You came outside and introduced yourself as Don and I felt positive after only two minutes, as you were the Don that my employee told me to ask for. You are an outstanding asset to the Five Star team. You made us feel very comfortable. You are a true professional and extremely knowledgeable about your product! I have never had a better experience purchasing a vehicle IN MY LIFE, and believe me my husband and I have purchased way too many in our 22 years together. There was no pressure at all. You told us more about the vehicle, the service, the safety and the company than any salesperson ever before you. The first dollar figure your owner gave us was perfect for us and we didn't have to feel like the negotiations were about to begin. The owner came and introduced himself and offered to answer any of our questions, of course we didn't have any because there was no question that we could think of that you couldn't answer yourself. You were wonderful and even offered to share your lunch with us! That's way over and above the call of duty!" -- State College, PA PS. . . I LOVE MY NEW SUZUKI ! |