Chorus Morons

Donal,
I just ended a conversation with somebody over the phone that made me want to immediately send you this rant. I got a call at 18.10 from Chorus Digital TV. The lady with a schoolteacher's tone and upperclass Cork accent , not the friendly soft lilt you normally tend to get like that doll on The Den and Celebrity Dance thingy. After the introduction I asked her what she wanted. Hang I will transcribe the conversation for you.

Ring ring
Shane -"Hello?"
Chorus - " Yes is that Shane Crowley"
Shane -"Shane Cowley yes."
Chorus -"Are you going to pay your bill?"
Shane - "Sorry?"
Chorus -"Have you paid your bill today or are you paying it tomorrow?"
Shane -"What bill ? I havent received a bill since january."
Chorus -"We sent it to you"
Shane "I didn't receive it"
Chorus"We sent it to you"
Shane "Well I didnt receive it how much is the balance"
Chorus-"Yes you did receive it you can pay now by credit card"
Shane -"I'd prefer to pay cash in the post office can you tell me how much it is"
Chorus -"So you dont want to pay the balance, you will be cut off."
Shane -"No I will pay it in the morning, I didn't receive a bill, its a new flat and the post is messed up tell whats the balance?"
Chorus-"You'll have to pay it today in the post office so"
Shane -"Its ten past six, the post office is closed, give me the balance and customer number please"
Chorus-"I cant do that, hold for a moment?"
2 minutes of silence pass then..
Chorus "Ok Mr Crowley we..
Shane "Cowley"
Chorus"Mr Crowley we will let you pay it this time over the post office but you will be cut off next time?"
Shane "Okay whats the balance?"
Chorus"Well how much do you want to pay?"
Shane "How much is the balance?"
Chorus"Well you can pay for one month or two"
Shane"What do I owe?"
Chorus"Do you want to pay for one month or two?"
This is where i stuck the heels in wondering would she click if I am asking a question and waiting for an answer
Shane "Whats the outstanding balance?"
Chorus"You can pay for february and march or just february as its still march"
Shane"How much do I owe?"
Chorus"How much do you want to pay"
Shane" I want to clear the balance how much is it?"
Chorus"Its 34.99 a month"
Shane"So how much do I need to pay to clear the balance and not be in arrears"
Chorus "34.99 and as were about to post you another bill so its 34.99"
Shane "When was the invoice for february issued?"
Chorus "Two days ago"
Shane "Ok, I'd appreciate if you would contact me only withing business hours as I dont think its appropriate to call someone like this after 6 o clock thank you goodbye"

I think i asked her a question 5 times without an answer as she was geared up for a battle over a bill that was only issued two days ago and hasnt reached me yet. Where do they get these morons?

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