EXPERIENCE

English Teacher
East Side Union High School District Adult Ed. Program, San Jose, (1991 - present)
Evergreen Valley College, San Jose, (August 1994 - present)
Arrillaga and Associates, Mountain View, (January 1995 - December 2006)
Mission College, San Jose, (January 1994 - May 1994)
Heald Business College, San Jose, (January 1994 - August 1994)
Sawyer Business College, San Jose, (July 1993 - December 1993)
Cardiovascular Imaging Systems (CVIS), Sunnyvale, (1991 - December 1993)
Campbell Union High School District, San Jose, (Summer 1991)
Indochinese Resettlement and Cultural Center (IRCC), San Jose, (1990 - 1992)
University of Kansas, Lawrence, KS, (1973)

I teach, or have taught, virtually all aspects of English and English as a Second Language (ESL) to a broad spectrum of students in a wide variety of settings.

Health Insurance Claims Examiner
Claims Services Resource Group (CSRG),(1989 - 1990)
Commercial and Industrial Insurance Administration, (1988 - 1989)
The Guardian Life Insurance Company, (1977 - 1983)

I explained and clarified benefit payments/denials and insurance policy provisions to claimants and policy-holders. I adjudicated health insurance claims in accordance with a complex variety of policy provisions.

Application Software Usability Analyst
Benetics Corporation, (1983 - 1988)

I tested Unix-based application software from the user's point of view. I uncovered and documented software errors, investigated problems discovered at customer sites, and interfaced with customers and software engineers to improve product quality and customer satisfaction.

EDUCATION

San Jose State University - Master's Degree in Linguistics, TESOL emphasis
San Francisco State University - Secondary School Teaching Credential
University of Kansas - Post-graduate courses in English
University of Wisconsin, Milwaukee - Bachelor of Arts Degree, English major

PROFESSIONAL ORGANIZATIONS