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[ Flag Message - Mark as Unread ] From: Chitaroar@aol.com Add to Address Book Date: Fri, 24 Jun 2005 17:08:50 EDT Subject: Fwd: CST195612076ID - RE:Passport: : : Chitaroar@aol.com: To: DollSimton@mail2aim.com, dollymillem_01@yahoo.com, k_sbuilders@yahoo.com In a message dated 6/24/2005 2:05:47 PM Pacific Daylight Time, Chitaroar writes: Subj: Re: CST195612076ID - RE:Passport: : : Chitaroar@aol.com: Date: 6/24/2005 2:05:47 PM Pacific Daylight Time From: Chitaroar To: passport@css.one.microsoft.com Hello, the only issue I had why I first decided to write you was I sign in to MSN and click Group &Chat link where it kept bringing me to the page to "Create an MSN account" No matter what I tried it still came back with the same responses each time. I could however, click on any other link and be taken to that page. When I decided to enter my birthday and country it came up with that I was already sign in. And so the process would begin again whenever I click the "Groups &Chats" link. After I replied to Pinky as stated, I went and sign in again where it again stated to "Create..." but it all went fine after I put in my dob &country. I was then able to access the link with no problem. Thanks for responding, Luisito...but I do everything you listed for me to try on a regular basis. Since I was able to access the link last night, I guess there should be no more problem. In a message dated 6/24/2005 7:20:24 AM Pacific Daylight Time, passport@css.one.microsoft.com writes: Subj: RE:Re: CST195612076ID - RE:Passport: : : Chitaroar@aol.com: Date: 6/24/2005 7:20:24 AM Pacific Daylight Time From: passport@css.one.microsoft.com To: Chitaroar@aol.com Sent from the Internet Hello Karlene, Thank you for writing back to Microsoft Passport Network Technical Support. I am Luisito, and I understand you are having an issue with your account, Chitaroar@aol.com, as you are prompted to create a new account after you sign in. I can see the importance of this matter to you and I look forward to assisting you with your concern. I have checked your Chitaroar@aol.com Microsoft Passport Network account and found it to be in working order. Therefore, you may have just experienced a temporary connectivity issue during your previous sign-in attempt. To help you resolve your issue, I have listed some suggestions below: A. Download the latest version of your Internet browser. To best experience Microsoft Passport Network, we suggest that you update your browser to its latest version. You can download the latest version at these links: Internet Explorer (IE): http://www.microsoft.com/windows/ie/download/default.asp/ Netscape Navigator: http://www.netscape.com/download/ If you are using a browser not listed above, please visit their site to see if you are running the latest version. B. Clear your computer cache and delete unnecessary cookies before signing in again. Browsers store temporary files in your computer's memory and swap files on your hard disk drive. Over time these areas become cluttered and can reduce performance. Clearing your computer's cache often avoids this. For your reference, I have provided the instructions below: 1. Click "Tools", and then click "Internet Options". 2. Click the "General" tab. 3. Click "Delete Cookies", and click "OK". 4. Click "Delete Files", and click "OK". 5. Click "Clear History", and click "Yes". 6. Click "OK". C. Reconfigure your security settings. 1. Click on "Tools", and then click on "Internet Options". 2. Click the "Security" tab. 3. Move the "Security Level" slider to "Medium". 4. Click "OK". For browsers other than Internet Explorer (IE), please visit your Internet browser's site and look for information on how to do the instructions given above. D. You can also try accessing other Microsoft Passport Network sites to determine if your issue is limited to the site that you are trying to access or if it covers all Microsoft Passport Network sites. If you can sign in to any one of the sites, you should not have issue accessing the others unless there is a problem with the particular site itself. Some partner sites of Microsoft Passport Network include: - MSN Messenger (if you installed this pprrogram) - My MSN (http://my.msn.com) - MSN Entertainment (http://entertainmenntt.msn.com) - MSN Shopping (http://shopping.msn.com)) - MSN Groups (http://groups.msn.com) - MSN Spaces (http://spaces.msn.com) However, if the issue persists, please reply to this message with the following information: - Does the issue exist when using a difffeerent computer? - What was the exact error message that yyou received? - When was your last successful sign-in ddate? - Which Microsoft Passport Network site//ss did you experience this sign-in issue? It would be great if you could also add any other information that you think may be pertinent to your sign-in issue. If you have Microsoft Passport Network concern, feel free to write us back. Sincerely, Luisito Microsoft Passport Network Technical Support --- Original Message --- From: Chitaroar@aol.com To: passport@css.one.microsoft.com Sent: Thu Jun 23 10:05:28 PST 2005 Subject: Re: CST195612076ID - RE:Passport: : : Chitaroar@aol.com: Hello Pinky. No, I was asked to create my MSN account after I sign in. I click on "Groups &Chats" and it took me to the above mentioned page. I could not access this particular section even after I provided my birthday and country (I had decided to go ahead and sign up again). When I did this it came up with me already signed in but everytime I click this section, I got the same results. I could, however, click other links and be taken straight to said page. I thought it was interesting so I took screen shots of these and save the steps (12 in all) to my disks. I just tried again before sending this, and I was again ask to "Create my MSN account" after I sign in, but after putting in dob &country...I was taken to the group's page without a problem. So, is this what is going to happen all the time. In a message dated 6/23/2005 9:10:26 AM Pacific Daylight Time, passport@css.one.microsoft.com writes: Subj: CST195612076ID - RE:Passport: : : Chitaroar@aol.com: Date: 6/23/2005 9:10:26 AM Pacific Daylight Time From: passport@css.one.microsoft.com To: Chitaroar@aol.com Sent from the Internet Hello Karlene, Thank you for writing to Microsoft Passport Network Technical Support. My name is Pinky and I understand that you were asked to provide your personal information and to accept the MSN Service Agreement when you tried to access your account. We apologize for the inconvenience this may have caused you. As part of a recent update to our Passport Network, you have been asked for your profile information and accept the current user agreement/terms of use (TOU) to bring your account up-to-date. Please note that this will only update your profile and not create a new account under your name. Once you do this, your account will be updated and you should be able to continue your normal use without receiving this page again. Thank you for your support and patience on this matter. Sincerely, Pinky Microsoft Passport Network Technical Support --- Original Message --- From: Chitaroar@aol.com To: passport@css.one.microsoft.com Sent: Thu Jun 23 07:10:56 PST 2005 Subject: Passport: : : Chitaroar@aol.com: Name: Karlene E-mail address: Chitaroar@aol.com What e-mail address would you like a response sent to?: Chitaroar@aol.com To ensure a quick resolution, provide as many details as possible, including the date and time the problem occurred, a description of what you were trying to do, the detailed steps you took that led up to the problem, and details on any error messages that you received.:I have come to the site to sign in on 2 other ocassions and had the same problem. Today again I came and sign in and it send me to the page to sign up for an account. I tried to find answers to see if maybe the account was deleted because I hadn't sign in for awhile. I decided to sign up for an account anyway and entered my birthday and email addy, and it then bring up my account. Is something wrong &why did it do that. I don't understand this, seeing as I was still receivieng group messages from some of my groups. Frequency of the issue::Intermittent How do you access your account?:Computer Who is your ISP?:AOL Type of Internet connection::56K Modem Have you recently installed any new software (if you enter yes please add more comments in the text box above)?:Yes Service: Passport Type of issue:: Which operating system are you using?: Mozilla/4.0 (compatible; MSIE 6.0; AOL 8.0; Windows 98; Win 9x 4.90) Which browser are you using: IE6 Forwarded Message [ Download File | Save to Yahoo! Briefcase ] From: Chitaroar@aol.com Date: Fri, 24 Jun 2005 17:05:47 EDT Subject: Re: CST195612076ID - RE:Passport: : : Chitaroar@aol.com: To: passport@css.one.microsoft.com HTML Attachment [ Download File | Save to Yahoo! Briefcase ] Hello, the only issue I had why I first decided to write you was I sign in to MSN and click Group & Chat link where it kept bringing me to the page to "Create an MSN account" No matter what I tried it still came back with the same responses each time. I could however, click on any other link and be taken to that page. When I decided to enter my birthday and country it came up with that I was already sign in. And so the process would begin again whenever I click the "Groups & Chats" link. After I replied to Pinky as stated, I went and sign in again where it again stated to "Create..." but it all went fine after I put in my dob & country. I was then able to access the link with no problem. Thanks for responding, Luisito...but I do everything you listed for me to try on a regular basis. Since I was able to access the link last night, I guess there should be no more problem. In a message dated 6/24/2005 7:20:24 AM Pacific Daylight Time, passport@css.one.microsoft.com writes: Subj: RE:Re: CST195612076ID - RE:Passport: : : Chitaroar@aol.com: Date: 6/24/2005 7:20:24 AM Pacific Daylight Time From: passport@css.one.microsoft.com To: Chitaroar@aol.com Sent from the Internet Hello Karlene, Thank you for writing back to Microsoft Passport Network Technical Support. I am Luisito, and I understand you are having an issue with your account, Chitaroar@aol.com, as you are prompted to create a new account after you sign in. I can see the importance of this matter to you and I look forward to assisting you with your concern. I have checked your Chitaroar@aol.com Microsoft Passport Network account and found it to be in working order. Therefore, you may have just experienced a temporary connectivity issue during your previous sign-in attempt. To help you resolve your issue, I have listed some suggestions below: A. Download the latest version of your Internet browser. To best experience Microsoft Passport Network, we suggest that you update your browser to its latest version. You can download the latest version at these links: Internet Explorer (IE): http://www.microsoft.com/windows/ie/download/default.asp/ Netscape Navigator: http://www.netscape.com/download/ If you are using a browser not listed above, please visit their site to see if you are running the latest version. B. Clear your computer cache and delete unnecessary cookies before signing in again. Browsers store temporary files in your computer's memory and swap files on your hard disk drive. Over time these areas become cluttered and can reduce performance. Clearing your computer's cache often avoids this. For your reference, I have provided the instructions below: 1. Click "Tools", and then click "Internet Options". 2. Click the "General" tab. 3. Click "Delete Cookies", and click "OK". 4. Click "Delete Files", and click "OK". 5. Click "Clear History", and click "Yes". 6. Click "OK". C. Reconfigure your security settings. 1. Click on "Tools", and then click on "Internet Options". 2. Click the "Security" tab. 3. Move the "Security Level" slider to "Medium". 4. Click "OK". For browsers other than Internet Explorer (IE), please visit your Internet browser's site and look for information on how to do the instructions given above. D. You can also try accessing other Microsoft Passport Network sites to determine if your issue is limited to the site that you are trying to access or if it covers all Microsoft Passport Network sites. If you can sign in to any one of the sites, you should not have issue accessing the others unless there is a problem with the particular site itself. Some partner sites of Microsoft Passport Network include: - MSN Messenger (if you installed this pprrogram) - My MSN (http://my.msn.com) - MSN Entertainment (http://entertainmenntt.msn.com) - MSN Shopping (http://shopping.msn.com)) - MSN Groups (http://groups.msn.com) - MSN Spaces (http://spaces.msn.com) However, if the issue persists, please reply to this message with the following information: - Does the issue exist when using a difffeerent computer? - What was the exact error message that yyou received? - When was your last successful sign-in ddate? - Which Microsoft Passport Network site//ss did you experience this sign-in issue? It would be great if you could also add any other information that you think may be pertinent to your sign-in issue. If you have Microsoft Passport Network concern, feel free to write us back. Sincerely, Luisito Microsoft Passport Network Technical Support --- Original Message --- From: Chitaroar@aol.com To: passport@css.one.microsoft.com Sent: Thu Jun 23 10:05:28 PST 2005 Subject: Re: CST195612076ID - RE:Passport: : : Chitaroar@aol.com: Hello Pinky. No, I was asked to create my MSN account after I sign in. I click on "Groups &Chats" and it took me to the above mentioned page. I could not access this particular section even after I provided my birthday and country (I had decided to go ahead and sign up again). When I did this it came up with me already signed in but everytime I click this section, I got the same results. I could, however, click other links and be taken straight to said page. I thought it was interesting so I took screen shots of these and save the steps (12 in all) to my disks. I just tried again before sending this, and I was again ask to "Create my MSN account" after I sign in, but after putting in dob &country...I was taken to the group's page without a problem. So, is this what is going to happen all the time. In a message dated 6/23/2005 9:10:26 AM Pacific Daylight Time, passport@css.one.microsoft.com writes: Subj: CST195612076ID - RE:Passport: : : Chitaroar@aol.com: Date: 6/23/2005 9:10:26 AM Pacific Daylight Time From: passport@css.one.microsoft.com To: Chitaroar@aol.com Sent from the Internet Hello Karlene, Thank you for writing to Microsoft Passport Network Technical Support. My name is Pinky and I understand that you were asked to provide your personal information and to accept the MSN Service Agreement when you tried to access your account. We apologize for the inconvenience this may have caused you. As part of a recent update to our Passport Network, you have been asked for your profile information and accept the current user agreement/terms of use (TOU) to bring your account up-to-date. Please note that this will only update your profile and not create a new account under your name. Once you do this, your account will be updated and you should be able to continue your normal use without receiving this page again. Thank you for your support and patience on this matter. Sincerely, Pinky Microsoft Passport Network Technical Support --- Original Message --- From: Chitaroar@aol.com To: passport@css.one.microsoft.com Sent: Thu Jun 23 07:10:56 PST 2005 Subject: Passport: : : Chitaroar@aol.com: Name: Karlene E-mail address: Chitaroar@aol.com What e-mail address would you like a response sent to?: Chitaroar@aol.com To ensure a quick resolution, provide as many details as possible, including the date and time the problem occurred, a description of what you were trying to do, the detailed steps you took that led up to the problem, and details on any error messages that you received.: I have come to the site to sign in on 2 other ocassions and had the same problem. Today again I came and sign in and it send me to the page to sign up for an account. I tried to find answers to see if maybe the account was deleted because I hadn't sign in for awhile. I decided to sign up for an account anyway and entered my birthday and email addy, and it then bring up my account. Is something wrong &why did it do that. I don't understand this, seeing as I was still receivieng group messages from some of my groups. Frequency of the issue::Intermittent How do you access your account?:Computer Who is your ISP?:AOL Type of Internet connection::56K Modem Have you recently installed any new software (if you enter yes please add more comments in the text box above)?:Yes Service: Passport Type of issue:: Which operating system are you using?: Mozilla/4.0 (compatible; MSIE 6.0; AOL 8.0; Windows 98; Win 9x 4.90) Which browser are you using: IE6 DeleteReplyForwardSpamMove... 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