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[ Flag Message - Mark as Unread ] From: Chitara2001@aol.com Add to Address Book Date: Fri, 13 Aug 2004 09:51:32 EDT Subject: Fwd: Billing Question Inquiry for 644190396000011 To: k_sbuilders@yahoo.com In a message dated 8/4/2004 7:14:17 AM Eastern Daylight Time, customerservice@coned.com writes: Dear Ms. Scott, Our meters contain cumulative readings in much the same way as a car's odometer does. As a result, when a reading is estimated, the account remains at that reading. If a subsequent bill is estimated, the account remains at the next estimated reading. When an actual reading is then obtained, the account is billed from the last reading, to the current reading if the estimated reading was lower than the current reading. This is what occurred in your case. The more correct way to issue your current bill would have been to cancel out both of the estimated bills and re issue your bill for the entire period of time since the last actual reading. By billing in that manner, you would have still been billed for exactly the same total amount of consumption in the three month period. However, because there are changes in the market supply price from month to month, the actual money amount of your bill would have been more if billed in that manner. In order to prevent fluctuations in billing due to estimated readings and subsequent actual readings, please provide readings each month on the day before, or, on the actual meter reading date. In this manner, you will be billed for the exact amount you have used in each billing period. If you have any questions, please write back or call me at the number below today. Thank you for using our website. Frances De Stefano Customer Service Representative 718-222-6952 Customer Assistance www.coned.com TRACKING NUMBER: A00000045884-00000213303 -----Original Message----- From: chitara2001@aol.com Sent: 30 Jul 04 22:26:48 To: Cc: Subject: Billing Question Inquiry for 644190396000011 Acct #: 644190396000011 Name: DONNA SCOTT Address: 710 MONTGOMERY ST 1FL BROOKLYN NY 11213 Phone #: 7182215284 Message: I am inquiring on the vast reduction on my recent bill. How can we go from paying over $100.00 per month whether the bill was "estimated" or "actual" reading (with reduction in electric usage also) in 1 month? I was told that a last bill was sent to the previous owner for the basement, but was there an account for the 2nd floor? And was it going to the tennants for the 2nd floor, the previous or the now new owner? Thank you for your time. Forwarded Message [ Download File | Save to Yahoo! Briefcase ] From: "Con Edison Customer Assistance" To: chitara2001@aol.com Subject: RE: Billing Question Inquiry for 644190396000011 Date: 4 Aug 2004 07:14:13 -0400 Plain Text Attachment [ Download File | Save to Yahoo! Briefcase ] Dear Ms. Scott, Our meters contain cumulative readings in much the same way as a car's odometer does. As a result, when a reading is estimated, the account remains at that reading. If a subsequent bill is estimated, the account remains at the next estimated reading. When an actual reading is then obtained, the account is billed from the last reading, to the current reading if the estimated reading was lower than the current reading. This is what occurred in your case. The more correct way to issue your current bill would have been to cancel out both of the estimated bills and re issue your bill for the entire period of time since the last actual reading. By billing in that manner, you would have still been billed for exactly the same total amount of consumption in the three month period. However, because there are changes in the market supply price from month to month, the actual money amount of your bill would have been more if billed in that manner. In order to prevent fluctuations in billing due to estimated readings and subsequent actual readings, please provide readings each month on the day before, or, on the actual meter reading date. In this manner, you will be billed for the exact amount you have used in each billing period. If you have any questions, please write back or call me at the number below today. Thank you for using our website. Frances De Stefano Customer Service Representative 718-222-6952 Customer Assistance www.coned.com TRACKING NUMBER: A00000045884-00000213303 -----Original Message----- From: chitara2001@aol.com Sent: 30 Jul 04 22:26:48 To: Cc: Subject: Billing Question Inquiry for 644190396000011 Acct #: 644190396000011 Name: DONNA SCOTT Address: 710 MONTGOMERY ST 1FL BROOKLYN NY 11213 Phone #: 7182215284 Message: I am inquiring on the vast reduction on my recent bill. How can we go from paying over $100.00 per month whether the bill was "estimated" or "actual" reading (with reduction in electric usage also) in 1 month? I was told that a last bill was sent to the previous owner for the basement, but was there an account for the 2nd floor? And was it going to the tennants for the 2nd floor, the previous or the now new owner? Thank you for your time. DeleteReplyForwardSpamMove... 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