Session 6913653 Welcome Chitaroar ... Connecting to server. Please wait... Connected to tech-b.mhi.aol.com Welcome to America Online's Live Help Area. A Customer Care Consultant will be with you shortly. AOLTechRAG has joined this session! Hello, Chitaroar. Welcome to Live Technical Support. My name is Rafael. Chitaroar stated the question or problem as: I just was sending 2 screenshots to TECHSAHB and he ended the session...he ask me to say I was still with him, and I was sending the attachments, and did not notice the message. Are you signed on with the same computer that you need assistance with? You say, Yes AOLTechRAG says, Thank you for the time and patience regarding your situation, Chitaroar:) AOLTechRAG says, Please tell me more about the situation, so I could immediately check it again for you. You say, I was asking him why my posts keep disappearing from the BV forums. He tells me he can see my post "Where'd my post go?" in the Caribbean froum... You say, I tell him I post this in the Welcome forum, so it was must have moved. That my other posts are not there. I could not see the post in the Caribbean forum while... You say, he insists it's there, so I was sending him the screenshots AOLTechRAG says, Thank you for all that information. You say, to prove that the post is not available on my screen, even after refreshing the page AOLTechRAG says, Have you tried cleaning your Temporary Internet Files? You say, I did that just now, and refresh--and it's still not there at 12:41 pm You say, So, what's going on? How is he able to see something I can't AOLTechRAG says, If that is the case, Chitaroar, I may need to file this case a report on your behalf for immediate investigation. AOLTechRAG says, Let us also use an automated tools to further check your AOL browser. AOLTechRAG pushes page, http://tech-b.mhi.aol.com/FUP/browse_8.htm AOLTechRAG says, Please tell me if the article appears above our session. If so, click the "Here" link to start the automated tools. You say, Yes AOLTechRAG says, Great. You say, Why do I need a repair tool? AOLTechRAG says, That will allow us that your AOL browser is working properly. AOLTechRAG says, I just filed this case a report on your behalf for further investigation. You say, My browser stopped working as of yesterday posting the posts--if that's the case how was I able to see the post in the Discussion link, click it and get a copy of posts with date, time and forum, and then it disappear? You say, And thanks for filing the report? Do I get a report number? AOLTechRAG says, You will not receive a confirmation e-mail regarding this issue. However, I assure you the report will be forwarded to the appropriate technical team to best handle the situation. AOLTechRAG says, So you may now try the automated tools that appears above our session to be able to check and fix any problem with your AOL browser. You say, So how do I know who's investigating it, or the results? AOLTechRAG says, We do have a specialist that could immediately check on the feature for any difficulty. AOLTechRAG says, Just feel free to check the feature again every once in a while. So for the meantime you may run the automated tools/. You say, That did not answer my ? How do I know who did the investigation and what the results are? You say, I am not entitle to this report? You say, hello? AOLTechRAG says, Since the feature is a host-base or in our AOL server, you will not gonna receive email about the report, the situation will be check remotely in the AOL service. AOLTechRAG says, However, I assure you the report will be forwarded to the appropriate technical team to best handle the situation. You say, So how do I know what happen to let me suddenly not view the post your tech saw? or it dissapearing after being posted? You say, You say that and keep saying it. What use is the report you file that's going to be investigated--if I am not to know what happen? You say, Are u still there? AOLTechRAG says, Because the feature is a server base, that means our specialist need to check this remotely. I apologize, that even I will not receive any result on this situation, but we asure you that the appropriate technical team to best handle the situation. AOLTechRAG says, So we encourage you to check the feature every once in awhile. You say, Does it mean it will be investigated internally by AOL, and no one will know what happen? If it happen again, and I come back to ask for help, will it keep being investigated by the "appropriate technical team to best handle the situation" all the time? You say, What feature? AOLTechRAG says, The feature in question or where you are having difficulty with. You say, You mean posting on BV. It been listed, and then disappear. And then me coming to AOL Live Chat for Help and being told of a report being filed again--but me not getting the results? You say, Since this post has to do with an eviction and judgment suddenly being put against my name, and my complaint against 2 NYPD officers AOLTechRAG says, I understand how feel about the situation, Chitaroar, I will try my best to get back to you with this matter. AOLTechRAG says, But for the meantime, please do continue with the automated tools that I have sent to you. You say, while at the Chief of Police Office--the judges and everyone who's trying to cover up what happen--am I suppost to keep asking why it's not been posted? AOLTechRAG says, Please tell me again what is the title of your post. You say, You are tying to avoid the issue, while claiming something is wrong with my AOL Browser. AOLTechRAG says, No, I have provided you the browser fix so your browser will also be check, Because you have mentioned above that your AOL browser stopped working. AOLTechRAG says, You may want to scroll above your messages. You say, Where'd my post go and Why is my post disappearing AOLTechRAG says, I'm sorry, but I need your cooperation with this situation./ AOLTechRAG says, Please tell me the title of your post. You say, I did not mention that my AOL Browser stopped working? AOLTechRAG says, Here is your message above: Chitaroar :My browser stopped working as of yesterday posting the posts-- You say, I just did. Look above where you said I'm sorry, and kindly tell me where I post this You say, message. You're talking now? You say, You must be seeing something again that I'm not. I am also copying and saving these Chat session as we speak, and nowhere did I say this You say, hello? U still there? AOLTechRAG says, Yes, i'm still here. AOLTechRAG says, I just finished the report on your behalf. You say, Please tell me where I type what you said You say, You file another report again? AOLTechRAG says, Do you mean your message "Chitaroar :My browser stopped working as of yesterday posting the posts--if that's the case how was I able to see the post in the Discussion link, click it and get a copy of posts with date, time and forum, and then it disappear" You say, yes AOLTechRAG says, Ok. Let me send you a screen shot for that message. You say, please, and let me know what this is between--where did I say this AOLTechRAG says, You should be getting my email within a minute. AOLTechRAG says, You can check it now. You say, kindly tell me where in this message of me asking for help this is located AOLTechRAG says, Can you scroll above our conversation? You say, to where, exactly because I am scrolling and lokking and not seeing this You say, I meant looking AOLTechRAG says, Since your browser is not the main issue here, it would be your choice not to use the automated tools or not for your browser. AOLTechRAG says, This situation case been filed. Just feel free to check back the forum/board every once in awhile. You say, Please tell me where I said this. As I said you just tell me I type something I didn't, so yes, the "browser" now becomes an issues AOLTechRAG says, Did you see the email I sent to you? You say, Thank you for YOUR HELP. I will keep trying to post and see if they disappear afterwards. Yes I see the email, thank you. I'll check it after I save the rest of this session. Bye! I'm glad I could help! To thank you today, you can claim a FREE $25 Wal-MartŪ gift card for trying the Shopping Essentials program. https://chat.inq.com/frontline/clients/aol/vertrue/top.htm Please click the Chat LIVE button to be connected to an agent who will explain the details. Have a great day! AOLTechRAG has left this session! The session has ended!