Yahoo! My Yahoo! Mail Welcome, dollymillem_01 [Sign Out, My Account] Mail Home - Mail Tutorials - Help Mail | Addresses | Calendar | Notepad What's New - Mail Upgrades - Mail Options Check MailCompose Search MailSearch the Web Get unlimited calls to U.S./Canada Folders[Add - Edit] Inbox Draft Sent Bulk[Empty] Trash[Empty] My Folders[Hide] Personal (2) What's your Credit Score? See it FREE! Netflix DVD Rentals Delivered! Win a trip to a luxury spa! $200k loan for only $690/mo.! Previous | Next | Back to Messages Printable View - Full Headers DeleteReplyForwardSpamMove... This message is not flagged. [ Flag Message - Mark as Unread ] From: Chitaroar@aol.com Add to Address Book Date: Tue, 3 May 2005 11:31:46 EDT Subject: (no subject) To: dollymillem_01@yahoo.com, Chitara2001@aol.com Welcome Chitaroar ... Connecting to server. Please wait... Connected to server. An agent will be with you shortly MHI Nica has joined this session! Hello, Chitaroar. Welcome to Live Billing Support. My name is Nica. Chitaroar stated the question or problem as: I sign up for AOL with this screenname 4/14/05. Why is my "billing summary" for invoice showing 3/14/05-4/14/05.. MHI Nica: Good Morning and I am pleased to meet you, Chitaroar :) Chitaroar: hello Nica MHI Nica: Thank you. I understand that you need assistance on how to view the charges that you will incur. MHI Nica: We appreciate your patience and your desire to get this matter resolved. Chitaroar: No. My billing summary is reflecting March. I sign up in April MHI Nica: I am very sorry for the confusion. Please allow me to clarify this further. MHI Nica: Our record shows that this AOL account was created on 4/14/05. Chitaroar: yes MHI Nica: It was created with 60 days free trial period. Hence... MHI Nica: Our records show that your first billing date for this AOL account is on June 14, 2005 and you will be billed for the $23.90,Chitaroar. MHI Nica: I'm going to send you an article right now that contains the information you need. It will appear in the area above our text session. MHI Nica pushes page, http://help.aol.com/help/search.do?cmd=displayKC&docType=kc&externalId=http-- helpchannelsaolcom-SearchData- kjumpadpcatId7sCId417sSCId4094articleId217491&sliceId=&dialogID=28980956 Chitaroar: It's just that I click view my credit balances MHI Nica: Our records do not indicate any charges posted on your account at this time. MHI Nica: Furthermore... Chitaroar: I click view my credit balances, then billing summary & it has 3/14/05-4/14/05 MHI Nica: To learn how to read your bill, please go to AOL® Keyword: BILLING. Under billing help, select Understanding My Dial-Up Bill. Then at the right side of the new screen, click on How Do I Read My Online Bill ? MHI Nica: Please be assured that you are not yet billed for your March billing cycle. MHI Nica: When you click the March billing cycle period it shows a message that of "No records available on this period". Chitaroar: I click View my Credit Balances, then Billing Summary and that's what it said...that's why I asked . MHI Nica: Do you have any other billing questions I may assist you with at this time? MHI Nica: I am sorry for the confusion. MHI Nica: When you review your detailed bill, the amount listed under the CHARGE column displays the amount of charge; the CREDIT column displays the credit applied against the charge, if any; and the TOTAL column displays the net of the charge and credit. Chitaroar: So why would my bill be for March if the account was created in April MHI Nica: It is not as it shows no record for the March period. MHI Nica: It begins on your April billing cycle. MHI Nica: America Online bills in advance for the monthly membership fees. Therefore, when you are billed , it will be the monthly membership fee for the next month's service. Chitaroar: so will I be charged in May or June MHI Nica: It will be on June 14, 2005. To thank you today, you are eligible to claim a free $25 restaurant gift card when you enroll in an entertainment discount program that can save you money on movies, music, dining and more. http://chat.inq.com/frontline/clients/aol/bannerframe/top.htm Please click on the Chat LIVE button to be connected to an agent who will explain the details on how you can claim your free gift card. Have a great day! MHI Nica: Is there anything else that I can help you with? Chitaroar: ok, thank you. 1 ? not related to billing. I send myself an email and it said it was send but I have not receive it. MHI Nica: You are welcome. MHI Nica: Thank you for sharing that information. Let me connect you with one of our technical specialists who have the expertise to assist you. Will that be OK? Chitaroar: yes...and thanks MHI Nica: Thank you for your understanding and patience with this matter. DeleteReplyForwardSpamMove... 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