8100 County Road 81
Brooklyn Park, MN 55445
I received a promotional letter in the mail from this company with a coupon attached in the amount of $1000.00. In response to this advertisement, I arrived at the dealership on the day specified in the letter.
I asked salesman Che' Riedl to show me the vehicles priced at $995.00 per the letter. Mr. Riedl had only one vehicle to show me. It barely started and upon driving the car it would not exceed twenty miles per hour. The drivers side door did not work and the only way in and out of the vehicle was through the passenger side door. The exterior was in very poor condition and the interior was filthy. I told Mr. Riedl I was not interested. He quickly advised me that they most likely would be taking in trades all day and would call me if something else came in.
Mr. Riedl called a while later and told me he had a Ford pick up for $1500.00.
I went back to the dealership and test drove the pick up. When I expressed my interest in the vehicle Mr. Riedl now stated the price is $1900.00. Notice the promotional sales letter states "You will not have to negotiate."
After negotiations, Mr. Riedl agreed to sell me the truck for the original quoted price of $1500.00. At this time I presented my $1000 voucher which was attatched to the promotional letter. The letter clearly stated to use the voucher as an additional bonus savings on the purchase of the vehicle.
Mr. Riedl looked at the voucher and handed it back to me stating that he would not accept it. I asked why? He really had no reason except he made it sound like the voucher was for newer vehicles only.
Two weeks after the purchase it was evident that the vehicle needed many repairs. I received estimates which totaled over $4000.00. for repairs.
I read the sales letter again and could not see that the voucher was meant for newer vehicles. I filed a complalint with the BBB of Minnesota.
In response to the BBB inquiry Mr. Charlie Rassouli of Morries wrote a letter stating that the vehicle I purchased had a NADA value of $4620.00 and that since I purchased the vehicle for $1500.00 the voucher of $1000.00 was already included in the price. Mr Rassouli also stated that I was clearly informed that the voucher of $1000.00 was included in the price at the time of sale. I wonder how Morries knew my coupon was for $1000.00 when the letter states they were issued in demoninations of $250, $500 and $1000?
On a tape recorded phone line I phoned salesman Che' Riedl and asked him what he had told me when I presented my voucher. Mr. Riedl stated "I cannot remember." I find it interesting that Mr. Rassouli is so confident that I was clearly informed the voucher was already included in the price when Mr. Riedl cannot remember what was said. I have never met Mr. Rassouli and had no other dealing with any other representative of Morries, so if I had been informed the $1000.00 voucher was included in the price it would have been by Mr. Riedl who simply cannot remember what he said.
Furthermore in the tape recorded conversation with Mr. Riedl he states that he normally collects the vouchers from the customer. When I handed the voucher to Mr. Riedl he handed it back to me. I still have it in my possession.
Now if the $1000.00 coupon was included in the price why didn't Mr. Riedl keep the coupon?
Mr. Rassouli very strongly argues that the vehicle has a value of $4620.00 and for that reason he will not honor the coupon as it was already in the price of $1500.00.
Per NADA guidelines deductions to the vehicles value must be taken for any needed repairs whether they be body repairs or mechanical repairs. Mr. Rassouli does not understand this. I wonder if you brought a vehicle in to him to trade that needed alot of repairs would he deduct for these repairs? Apparantly not.
If the vehicle has a retail book value of $4620.00 and it needs $4000.00 in repairs, it would be reasonable to assume that its value is around $620.00.
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